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Summary :

an error occurred while troubleshooting

Sometimes something on your computer isn't working, and you will ask the built-in Windows Troubleshooters for help. Troubleshooters can find and fix many common problems for you, but the issue "an error occurred while troubleshooting" may occur unexpectedly. MiniTool will offer 8 useful solutions to fix this troubleshooting issue in this post.

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An Error Occurred While Troubleshooting Windows 10/8/7

Computer troubleshooting can be a tricky thing. But in Windows 10/8/7, there are built-in Troubleshooters that can help you to resolve most of the common Windows problems automatically in a few clicks.

For example, if you can't add a new piece of hardware, or there are problems like unexpected keyboard behavior, program compatibility issues, search and indexing problems, Windows update issues, etc., Windows Troubleshooters can be helpful.

However, the Troubleshooters are not always working well. Sometimes, when you try to fix computer issues, the error "An error occurred while troubleshooting" will appear on your computer screen in Windows 10/8/7, followed by an additional message.

an error occurred while troubleshooting

The additional message may be:

  • A problem is preventing the troubleshooter from starting.
  • An unexpected error has occurred. The troubleshooting wizard can't continue.

Usually, there is a random error code in the interface of "An error occurred", like 0x80070057, 0x8000FFF, 0x80070005, 0x80070490, 0x80070002, 0x8e5e0247, 0x803c0103, etc.

It is annoying when Windows Troubleshooters doesn't work, especially if you are solving a problem that has been bugging you for a while. How to fix troubleshooting? Follow the solutions below to find out how to fix it.

How to Fix Troubleshoot Problems in Windows 10/8/7

Solution 1: Perform a System Restore

When troubleshooting error happens on your Windows 7/8/10 screen, if you have created a system restore point beforehand, you can solve this issue by using System Restore feature to revert your computer to a previous restore point to undo system changes.

Step 1: Right-click on This PC or Computer and click Properties.

Step 2: In the pop-up window, click System protection to enter the System Properties tab. Then, click the System Restore button to start a system restore.

system restore feature

Step 3: After entering the System Restore window, click the Next button to continue.

Windows system restore

Step 4: The created system points will be listed, just choose the desired restore point and click the Next button.

choose a restore point

Step 5: Confirm your restore point and complete the restoration process by following the instructions on the screen.

After finishing the restoration, check whether troubleshooting error still persists.

Tip: In addition to a system restore point, you can also use the system image created by Windows built-in Backup and Restore utility or the third-party Windows backup software - MiniTool ShadowMaker, to restore the PC from the system image to solve the “an error occurred while troubleshooting” issue.

Free Download

If you don't have a system restore point or system image file, what should you do to fix Windows troubleshooters not working issue? Try other solutions below.

Solution 2: Start Cryptographic Services Using Service Manager

This is the most common solution and could fix the troubleshooting problem immediately. If the Cryptographic Services process is not running in the background, the “an error occurred while troubleshooting” issue will happen in Windows 10/8/7. Thus, you need to enable the service.

Follow these steps to enable Cryptographic Services:

Step 1: Press Windows and R keys on your keyboard at the same time to call out the Run dialog. Then, input services.msc in the text box and click the OK button or Enter key.

open the Run dialog

Step 2: After running the Services window, scroll down the list to find Cryptographic Services, double-click it and set the Startup type to Automatic under the General tab. If Cryptographic Services is not running, you can click the Start button to run it immediately.

set Cryptographic Services to automatic

Step 3: Finally, click Apply and OK to make all changes effective.

Next, you can run the troubleshooter to see whether the error still appears on your computer screen in Windows 10/8/7.

Solution 3: Temporarily Disable User Account Control Temporary

If “an error occurred while troubleshooting” happens, you can try turning User Account Control off. Just follow the steps below:

Step 1: Type UAC in the search box and click Change User Account Control settings from the search results.

Step 2: Drag the slider all the way down to Never notify. Finally, click the OK button to apply the change.

disable user account control

This way, the Windows Troubleshooters not working issue may be solved. If it won't work, continue to try other ways.

Solution 4: Disable Antivirus Program and Firewall

Sometimes the security software or firewall is the cause that keeps Windows Troubleshooters from searching for solutions on the Internet or sending the required information to Microsoft servers. To get rid of “an error occurred while troubleshooting”, you can try to temporarily disable your antivirus program or firewall and see if the troubleshooter works well.

Under some circumstances, you may have to completely uninstall the security software and switch to a different antivirus program.

Solution 5: Run System File Checker

You know, System File Checker (SFC) is a utility in Windows 10/8/7 which could be used to scan for and restore corruptions in Windows system files. Some users claim that it is helpful for fixing their issues by running an SFC scan.

Sometimes if the Windows files become corrupted, a certain Windows troubleshooter may stop working with the message – “an error occurred while troubleshooting”. Here, you can follow the instructions to fix this troubleshooting error.

Step 1: Run Command Prompt as administrator.

Step 2: In the CMD window, input sfc /scannow command and hit the Enter key.

Step 3: Then the SFC scan starts. Keep in mind that the verification may take some time, thus, please wait patiently until the system scan completes.

sfc scannow command line

After finishing the scan, you can exit the CMD interface. Then, you can use the troubleshooter on the Troubleshooting page and see if the troubleshooting error still exists. If you experience the issue again or SFC is not working, you can try using DISM scan instead.

Related article: Quickly Fix – SFC Scannow Not Working (Focus on 2 Cases)

To do this, see the following steps:

Step 1: Still, open Command Prompt as administrator.

Step 2: Type the command: DISM /Online /Cleanup-Image /RestoreHealth and press Enter to run it.

DISM command

Now, the DISM scan starts. This operation will also take some time, so please wait until it finishes.

Solution 6: Repair .NET Framework

Reportedly, sometimes the corrupted .NET Framework may give rise to the issue - an error occurred while troubleshooting 0x8007005/0x8000FFF/ 0x80070057/, etc..

To get out of trouble, you need to repair your .NET Framework installation. This method is fairly simple and you can do it by following the guide:

Step 1: In Windows 7, right-click on the Start button to go to Control Panel and enter the Programs and Features section. In Windows 10, go to Settings > Apps > Apps & features.

Step 2: Find .NET Framework from the list of installed programs and click on Uninstall/Change or Change.

Step 3: Choose the Repair option. Then, follow the wizards to fix your .NET Framework.

repair net framework

Once you complete the repair, troubleshooting might stop having errors.

Solution 7: Create a .bat File and Run It as Administrator

If the message "An error occurred while troubleshooting. The troubleshooting wizard cannot continue" appears in Windows 10/8/7, you can try this method.

Step 1: Just create a notepad file or text document on your computer.

Step 2: Open the document, and type the following lines:

@echo off

net stop wuauserv

cd %systemroot%

ren SoftwareDistribution SoftwareDistribution.old

net start wuauserv

net stop bits

net start bits

net stop cryptsvc

cd %systemroot%\system32

ren catroot2 catroot2.old

net start cryptsvc

regsvr32 Softpub.dll

regsvr32 Wintrust.dll

regsvr32 Mssip32.dll

regsvr32 Initpki.dll /s

echo Restarting Computer

shutdown.exe -r -t 00

Step 3: Save the file as a .bat file, for example, repair.bat.

Step 4: Right-click on this file and choose Run as Administrator.

After the operation finishes, restart your computer and check whether the Windows Troubleshooters not working issue still persists. Usually, this method is quite helpful to fix troubleshooting.

Solution 8: Modify Registry Editor

In some forums and videos, some users have provided one way to get rid of the troubleshooting error, which is to change Windows Registry.

Tip: Before you do, it should be best to back up registry keys to avoid system accidents.

To do this, see the following guide:

Step 1: Press the Windows logo and R key on the keyboard at the same time to open the Run dialog.

Step 2: Enter regedit and press Enter key.

Step 3: Go to the path:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\ScriptedDiagnostics.

Step 4: Right-click on the ScriptedDiagnostics key and choose the Delete option.

delete ScriptedDiagnostics

Step 5: Go to another path:

LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\ScriptedDiagnosticsProvider

Step 5: Right-click on the registry key ScriptedDiagnosticsProvider and delete it.

Step 6: Exit the Registry Editor and restart your computer.

In conclusion, most of the solutions are introduced here, If you are looking for the ways to fix troubleshoot problems with the error code 0x8007005, 0x8000FFF, 0x80070057, 0x80070002, and more, these above methods are helpful. Just try them one by one to fix the troubleshooting error.

"I receive 'an error occurred while troubleshooting' message when I use one of the Windows Troubleshooters to fix my issue. Thankfully, this post is helpful."Click to tweet

Back up Your PC after Fixing Troubleshoot Problems

Now, the issue – “an error occurred while troubleshooting”, should have been fixed.

To avoid experiencing the same issue or other computer problems and perform a quick recovery, we strongly recommend you to back up your computer system or important data so you are able to quickly and effectively restore the system or retrieve lost data in the event of system accidents or data loss.

For computer backup, MiniTool ShadowMaker, the free and professional backup software for Windows 10/8/7, will be your good choice. It easily backs up your crucial files/folders, Windows operating system, partition or the entire disk.

Above all, it can let you automatically back up your files or system by letting you set the time point with the Schedule feature. Moreover, incremental and differential backup are supported, protecting your PC safe well.

Now, download MiniTool ShadowMaker Trial Edition on your PC after finishing fixing the troubleshooting error.

Free Download

Let's see how to use this freeware to back up your system or files.

Step 1: Run this tool in Windows 10/8/7, click Keep Trial and choose the Connect in the Local section.

Step 2: In the Backup page, you will find this backup software backs up the Windows system by default. And the destination folder may be chosen if you have more than 1 disk. Just click the Back up Now button to run the task immediately in the Manage page.

back up Windows operating system with MiniTool ShadowMaker

Tip:
1. If you want to back up files, you can click the Source section, go to Files and Folders to choose the files that you want to back up.
2. MiniTool ShadowMaker allows you to back up your PC to an external hard drive, USB drive, NAS, etc. Just choose one based on your needs.

Once you finish the system backup, you can restore the PC to a normal state when the troubleshoot problems or other system accidents happen. Now, don't hesitate to use it to protect your PC.

Bottom Line

When using one of the Windows Troubleshooters to fix some issues, the troubleshooter may be not working with the message "an error occurred while troubleshooting" followed by a random code like 0x8007005, 0x8000FFF, 0x80070057, 0x80070002, etc. in Windows 10/8/7.

If you are plagued by this error, just try the above 8 solutions one by one. To back up your PC and restore it to a previous state quickly and effectively, just try MiniTool ShadowMaker to create a backup image of the system or important files.

Free Download

On the other hand, if you have any suggestion to fix troubleshoot problems or any question associated with MiniTool software, please contact us via leaving a comment or sending an email to [email protected].

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