How to Fix HP Laptop Stuck on HP Screen? 11 Effective Methods

Why Is HP Laptop Stuck at Loading Screen with HP Logo

HP laptops are popular worldwide due to their diverse product lineup, innovation, excellent quality, impressive features, and more. While they perform excellently, the common issue of “HP laptop stuck on HP screen” can throw many users into a serious panic.

Just imagine powering up your HP laptop, only to find it gets stuck on a screen with the HP logo. On that screen, there may be no loading dots, or only a spinning circle appears. Apart from this, there is no other information. This is a frustrating scenario that can disrupt your workflow and halt your productivity.

Why is your HP laptop stuck on startup screen with the HP logo? This predicament can be caused by a variety of reasons.

• Essential Windows system files may be corrupted, preventing the system from loading properly.
• Severe overheating issues during startup, typically due to poor cooling, malfunctioning fans, or high initial CPU/GPU load, can lead to the system freezing.
• Issues with BIOS can interfere with the boot process, triggering the issue of “laptop stuck on HP logo”.
• Connected peripherals may conflict with the operating system, causing the laptop to freeze on the logo screen.
• A failing hard drive can be another common cause since the OS cannot access the necessary files to boot.
• RAM may be faulty or not installed correctly, resulting in the boot issue.

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Back up Data in Advance

Before taking the troubleshooting steps below, you should back up your data in advance for security. This is because the underlying issues, such as a faulty hard drive or overheating issues, may result in data loss. Besides, some fixes are easy to cause data loss due to mistaken operations.

MiniTool ShadowMaker, a piece of PC backup software, is worth recommending.

Compatible with Windows 11/10/8.1/8/7, this full-scale utility supports backing up various items, such as files, folders, disks, partitions, and operating systems. Importantly, it facilitates a better backup experience, no matter whether the system correctly loads to the desktop or fails to boot up.

MiniTool ShadowMaker TrialClick to Download100%Clean & Safe

Without further ado, let’s look at how to backup data.

Step 1: Create Bootable Media

1. Install MiniTool ShadowMaker Trial Edition on a healthy PC.

2. Launch it, use a key to register this software, and head to the Tools tab.

3. Hit Media Builder and follow the on-screen instructions to create bootable media (a USB drive, a USB external drive, or a CD/DVD).

Step 2: Boot from Bootable Media

1. Insert the bootable drive or disc into your unbootable HP laptop.

2. Press the Esc key when the HP logo appears during startup, then hit F10 to enter the BIOS Setup Utility.

3. Set the machine to boot from the connected drive or disc.

Step 3: Perform a File Backup

1. Follow the prompts on the screen to open MiniTool ShadowMaker.

2. On the Backup page, click SOURCE > Folders and Files, choose files or folders you wish to protect, and click OK.

3. Hit DESTINATION to select a drive to save the backups. Usually, we recommend an external hard drive or USB flash drive.

4. Execute the backup by clicking Back Up Now.

After backing up your important data, let’s focus on how to resolve the “HP laptop stuck on loading screen with the HP logo” issue.

How to Fix HP Laptop Stuck on HP Screen

Here are many effective solutions to address the issue, such as performing a hard reset, running Startup Repair, performing HP tests, resetting the graphics card driver, and more.

Here is a breakdown of the solutions.

Fix 1: Disconnect External Devices

External devices can sometimes interfere with the boot process, giving rise to the issue of “HP laptop stuck on HP screen”. So, try disconnecting all peripherals, including power cords, connected accessories (like keyboards, headsets, mice, and more), and external drives.

Then, reboot the laptop. If it successfully starts up, reconnect your external devices one at a time to identify the culprit.

Fix 2: Try a Hard Reset

A hard reset is sometimes called a power cycle or a forced restart. It can resolve some temporary glitches that may freeze your laptop by effectively draining residual power. Unlike a factory reset, this process clears problematic hardware states without deleting files.

To perform a hard reset:

Step 1: Completely shut down your HP laptop.

Step 2: Unplug the power cable from the laptop and remove all other peripherals.

Step 3: If the battery is easily removable from the device, remove it, too.

Step 4: Press and hold the Power button for approximately 15-30 seconds to discharge any remaining power.

Step 5: Reconnect the battery if you have removed it, and plug in the power cable again.

Step 6: Try powering on the HP laptop and see if it starts normally.

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Fix 3: Use Startup Repair

Windows Startup Repair can diagnose and fix common problems that prevent the system from booting normally. It is particularly useful when the computer encounters issues like missing or damaged system files, corrupted boot configuration data (BCD), and other startup problems.

When encountering “laptop stuck at loading screen with HP logo”, this tool can come in handy.

Take these steps to run Startup Repair:

Step 1: Access WinRE.

1. Press and hold the Power button for about 10 seconds to turn off the laptop completely.
2. Turn on the laptop by pressing the Power button again and force shut it down as soon as the HP logo appears.
3. Perform this process 2-3 times, and Windows will automatically enter the Windows Recovery Environment (WinRE).

Sometimes, the automatic recovery may fail. Some HP models support accessing the recovery environment by using the F11 key, so try this.

1. Completely power off the laptop.
2. Press Esc repeatedly as you power it back on to access the Startup Menu.
3. Press F11 to enter the recovery environment.

Step 2: Run Startup Repair.

1. Hit Troubleshoot > Advanced options.
2. Click Startup Repair to begin fixing startup issues.

After the repair, the laptop may load correctly.

Fix 4: Run a System Restore

Windows can automatically create restore points before installing software, drivers, or Windows updates. Or you may create restore points manually before making large system changes.

A restore point may help a stuck HP laptop by reverting the system to a previous working state before the problem occurred.

To fix your issue, take these steps for a system restore:

Step 1: Go to the Windows Recovery Environment.

Step 2: Hit Troubleshoot > Advanced options > System Restore.

Step 3: Select your account and enter the password to continue.

Step 4: Hit Next in the System Restore window.

Step 5: Pick a restore point that was created before the laptop got stuck on the HP logo.

Step 6: Start the restoration process by tapping on Finish > Yes.

After that, your laptop may return to normal.

Fix 5: Run Some Commands

Some users on Microsoft’s forums recommend performing some commands to fix “HP laptop stuck on startup screen”. These commands involve repairing corrupted system files, fixing the MBR & boot sector, and checking your hard drive.

Step 1: Access WinRE via the interrupt method, the F11 key, or installation media.

Step 2: Go to Troubleshoot > Advanced options > Command Prompt.

Step 3: Execute some tasks via commands

#1. Repair Damaged System Files

In the command window, type sfc /scannow and press Enter.

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#2. Run Bootrec to Fix Startup Issues

Type the following commands in turn and press Enter after each one.

• bootrec /fixmbr
• bootrec /fixboot
• bootrec /scanos
• bootrec /rebuildbcd

#3. Check Your System Disk with 2 Commands

• Run chkdsk c: /f to scan the file system and fix errors.
• Type chkdsk c: /r and press Enter to locate bad sectors and recover readable information.

After completing these commands, restart your computer and check if your HP laptop can pass the HP screen.

Fix 6: Perform System Tests

“HP laptop stuck on loading screen with HP logo” may be caused by hardware failures. So, we suggest running HP system tests to diagnose the issues and repair them.

Step 1: Press the Power button to turn off your laptop.

Step 2: Turn it on and immediately press Esc repeatedly until you see the Startup Menu.

Step 3: Press F2 to open the HP PC Hardware Diagnostics UEFI tool.

Step 4: On the main menu, click System Tests.

Step 5: Perform a fast test or an extensive test.

#1. Fast Test

After clicking Fast Test, click Run once. This test may take 4 minutes.

#2. Extensive Test

Hit Extensive Test and click either Run once or Loop until error. This may take 2 hours or more.

Regardless of the test type, when the test is running, the screen displays the time remaining and the test result for each component.

If there is a component failure, you should scan the QR Code or write down the ID (24-digit code), and then contact HP Customer Support.

Fix 7: Reset the Graphics Card Driver

Problems with the graphics card driver may result in a frozen HP screen. To address “laptop stuck on HP logo”, try resetting the graphics driver.

To do that, press the Windows key and Ctrl + Shift + B on the logo screen. Then, the screen will briefly flash or turn back, indicating the driver has been reloaded.

Fix 8: Perform BIOS Update Recovery

Many HP computers come with an emergency BIOS recovery feature. It enables you to install the last known good version of the BIOS from a hard drive if the disk remains functional. Even after a catastrophic BIOS failure, this feature works.

Here are the instructions:

Step 1: Power off the laptop and ensure the AC adapter is connected to the power.

Step 2: Press and hold Windows + B and simultaneously press the Power button.

Step 3: After 2-3 seconds, release the Power button, but still press and hold Windows + B until you hear a series of beeps.

Step 4: The HP BIOS Update screen should display, and the recovery starts automatically.

Fix 9: Reset BIOS Settings to Default

This can be another effective way to fix “HP laptop stuck on HP screen”. Resetting the BIOS can fix any corruption in the BIOS caused by a BIOS update or system corruption.

Try this via these steps:

Step 1: Shut down the HP laptop.

Step 2: Repeatedly press Esc immediately after turning on the laptop until the Startup Menu opens.

Step 3: Hit F10 to access the BIOS menu.

Step 4: Under Main or Exit, locate the option called Restore Defaults or Load Setup Defaults, hit it, and confirm the operation.

Step 5: Save the changes and exit.

Fix 10: Reseat/Remove RAM

If you experience the issue of “HP laptop stuck on loading screen”, the RAM may be another cause. The connection between RAM and the motherboard can be loose, causing boot issues.

In this case, check your RAM:

Step 1: Turn off the laptop and unplug any connected devices.

Step 2: Open the laptop back by using a screwdriver and locate the RAM modules.

Step 3: Gently push the clips on the sides of the RAM sticks outward and remove the RAM.

Step 4: Clean the RAM contacts using a clean eraser, which removes dust that can prevent proper communication.

Step 5: Reseat the RAM modules one by one into the appropriate slots, making sure they click into place.

After reseating the RAM, the laptop may boot normally without being stuck on the HP screen.

In addition to a loose RAM connection, the faulty RAM stick can cause the boot issue. According to a user on Reddit, removing the corrupted RAM fixed his issue. We strongly recommend checking your RAM for errors and replacing the faulty one.

Fix 11: Reinstall Windows

Another effective solution you can try is reinstalling your HP laptop. If you fail to fix the stuck issue after trying many methods, consider this method.

Windows reinstallation erases the existing data on the system drive, applications, and settings to provide a fresh & pristine system.

To do that:

Step 1: Create a bootable USB drive of Windows 11/10 using Media Creation Tool.

Step 2: Enter the BIOS menu and run the laptop from that USB stick.

Step 3: Configure the language and keyboard format.

Step 4: Choose Install now.

Step 5: Complete the installation by following the prompts.

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The End

This post shares 11 methods to fix “HP laptop stuck on HP screen”. By following these steps, you should be able to boot the machine normally and use it as usual. In case the laptop is still stuck on the startup screen, you can seek help from a qualified technician.

Besides, it is important to use MiniTool ShadowMaker to back up data before taking the troubleshooting steps. What’s more, we also recommend backing up the system after resolving the boot issue. In case of system crashes in the future, you can restore the PC quickly.

As for the issues with the MiniTool software you encounter, send emails to [email protected].

HP Laptop Stuck on HP Screen FAQ