Generally, you can see the CD drive immediately in File Explorer after you have inserted it into your computer. There may be a short delay due to network reasons; but more often than not, you may find something is wrong with your system or the drive. MiniTool shows you what you should do when Windows 10 won't recognize CD drive.

Compact discs like CD drives and DVD drives may be out of date. However, there are many users who still depend on CDs and DVDs. For instance:

  • Some people like to collect their favorite music on the CD drive.
  • A CD drive or DVD drive is still necessary when installing a system or program on your PC.

Recently, I noticed that many people published posts saying Windows 10 won't recognize CD drive or Windows 10 won't recognize DVD drive in different forums to seek help. Some of them say the CD drive (DVD drive) not showing up in File Explorer while others say the CD drive disappeared from Disk Management.

In the following content, I will show you the possible reasons for causing the problem and the solutions to fix it. In the meantime, I will walk you through the steps to get back lost files from a CD drive easily with the help of a data recovery tool.

What Happens When Windows 10 Won't Recognize CD Drive

The case of computer doesn't recognize CD drive on Windows 10 can be divided into two situations roughly: Windows 10 doesn't recognize CD drive (Windows 10 won't recognize DVD drive) in Windows Explorer, CD drive is not reading (DVD not working Windows 10) in Disk Management.

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Signals of CD Drive Not Working

The signals of DVD drive not working on Windows are basically the same.

One: Windows 10 won't recognize my CD drive in File Explorer.

You find your CD drive is not visible, found, or recognized in the Windows Explorer after you have connected it to PC.

Two: CD drive not showing up in Device Manager Windows 10.

If you open the Device Manager/Disk Management to check and can not find the CD drive connected to PC, you should consider there are problems with the driver. It may be out of date. In this case, you should update the drivers to the latest version and see whether your CD drive can be recognized.

Three: Windows 10 CD drive access denied.

It is possible for you to get an access denied error no matter what type of storage device you are trying to open. Once that happens, you are not able to access the data saved in the problematic drive.

Four: Optical Drives (CD/DVD) icon missing.

Some people even reported that the find the icon of optical drives (CD/DVD drives) is missing in This PC (also known as My Computer). They said the CD drive not detected works just fine on other computers/devices.

Please note:

Some users also complained that their USB flash drive can not be recognized or external hard drive is not detected by the computer suddenly. To know how to solve the problems efficiently, you should click to read the corresponding pages with care.

Why the CD drive is not showing up? There are some common causes for it.

  • The driver of CD drive is damaged, outdated or missing.
  • The registry is corrupted and needs to be changed.
  • The CD drive has some hardware problems.
  • Etc.

Need Help: CD Drive Not Showing Up

Computer can not show the CD/DVD ROM.

Hello, my computer can not show me the CD/DVD ROM please help me. It used to show me some time back but this time around the icon has been removed from my computer. How can I view it or restore it back, I am using a Pentium 4 desktop computer and the make is (Compaq).- said coster in CCM Forum

Windows 10 does not detect CD drive.

My computer was running perfectly under windows 10 version 1803. Then it updated itself to 1809 and since that upgrade it does not recognize the CD drive. I rolled back to 1803 but now it still does not detect the CD drive. (It did before the 1809 upgrade) The sata cd drive is fine. It can boot up from CDs with no problems. It is only since windows 10 upgrade that the problem arises. I have trolled the internet for a solution and have already tried the some several times.- posted by Den in Tech Advisor Forum

How to Fix: CD Drive Is Not Recognized in File Explorer

If you find your DVD drive or CD drive is not detected in File Explorer (also known as Windows Explorer), please don’t panic. How to access CD drive on Windows 10?

You should firstly open Disk Management to check.

  1. Find This PC icon on your desktop.
  2. Choose Manage from the context menu.
  3. Move to the Storage section under Computer Management (Local).
  4. Select Disk Management.
  5. Look for your CD drive in the right-hand panel.

If it appears, you should check:

  • Whether it has a drive letter or not
  • Whether it is set Online

How to assign or change drive letter?

Disk Management

What to Do When My CD Drive Doesn't Work

You may find your CD or DVD drive marked with a yellow exclamation point in Device Manager. If you open the Properties dialog box, you may see one of the following errors displayed in the Device status area.

  • Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
  • The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
  • A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)
  • Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
  • Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

What is causing this? The most possible causes of Windows 10 won't recognize DVD drive (or CD drive) are: system update issues, software conflicts, etc.

How to fix CD or DVD not working Windows 10? Please follow the solutions mentioned below.

  • Check BIOS settings: enter BIOS -> make sure your CD/DVD drive is activated.
  • Check chipset drivers: contact your manufacturer to confirm whether the drive came with it or it was purchased separately that the chipset drivers for the device are current.
  • Uninstall and reinstall IDE/ATAPI driver: open Device Manager -> click View -> select Show Hidden Devices -> find IDE/ATAPI controllers and expand it -> right click on ATA Channel 0 -> click Uninstall -> right click on ATA Channel 1 -> click Uninstall -> repeat this to uninstall other entries -> restart your computer and the driver will be reinstalled automatically.
  • Update or reinstall the CD/DVD driver: open Device Manager -> expand DVD/CD-ROM drives -> locate your CD or DVD drive -> right click on the drive -> select Update driver or Uninstall device -> follow the instructions to continue -> reboot PC.
  • Fix corrupted registry entries or create a registry subkey: the deatiled steps of these 2 methods are mentioned in the next “How to Fix: CD Drive Is Disappeared from Device Manager” part.
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How to Recover Data from CD Drive

The previous version of MiniTool Power Data Recovery can help you recover data from a CD drive or DVD drive. (You can forget about the CD drive data recovery if the files on it are not so important.)

Step one: navigate to the location where the setup program is saved. Double click on the program to start the installation process of MiniTool Power Data Recovery.

Setup program

Step two: follow the instructions to install the software and choose to launch it in the last step of the process.

Step three: select the last option you can see in the left sidebar; it’s called CD/DVD Drive and designed especially for compact disc recovery.

Step four: look at the drives displayed in the right-hand panel and pick out the CD drive on which the problem occurs (if there is more than one drive).

CD/DVD Drive

Step five: you have two choices to start a full scan on the CD drive.

  • Click on the Scan button in the lower right corner of the software interface.
  • Double click on the drive in the Select the device to recover:

Then, wait for the scan.

Step six: as the scan continues, more and more files will be found by the software and listed in the drive scanning software window. At this time, you should browse the found data carefully to determine which are needed and which are not.

Warm prompt: if the software doesn’t find the files or folders you want, you should wait for the scan to process. And you should wait until the full scan finishes in order to get the best recovery result.

Wait for full scan

  • Of course, you can click to Pause the scan at any moment as long as you find it displays the exact file you want to recover from the CD drive.
  • In addition, you can click on the Stop button in the upper right corner to end the scanning process; then, you should click on the Yes button in the pop-up Cancel confirmation window.

Pause

Yes

Step seven: add a checkmark into the small square located in front of certain files. Then, you should click on the Save button in the lower right corner of the software interface to bring up a directory selection window.

Step eight: browse the available location and choose a proper one as the storage destination for the recovered data. When this operation is completed, you should click on the OK button at the bottom to start recovering files from CD drive officially.

Step nine: now, you should wait for the CD drive recovery to complete automatically. When a prompt window pops up in the software, please click on the OK button and go to a certain path to check the recovered data.

The steps for data recovery on DVD are the same; if you find the DVD drive not working, please follow this guide at once to recover files.

When you find Windows 10 doesn't recognize CD drive, you should first consider recovering files from your CD drive if it’s possible.Click to Tweet

However, people will ask what they should do next if they can’t find the CD drive in Disk Management/Device Manager. If that really happens, please read the next part to know how to fix the problem in different ways.

How to Fix: CD Drive Is Disappeared from Device Manager

My CD drive is not working, how to fix it? In this part, I will summarize some useful solutions that have helped other people get their CD drive to work.

Show Hidden CD/DVD Drives

  1. Right click on the Start button.
  2. Choose Device Manager.
  3. Select View from the menu bar.
  4. Click Show hidden devices.

Show hidden devices

Reinstall or Update Driver

  1. Open Device Manager.
  2. Find DVD/CD-ROM drives and expand it.
  3. Right click on each DVD or CD drive listed here.
  4. Choose Uninstall.
  5. Restart your PC.

Uninstall

Please keep in mind: if this failed, you can try to right click on each entry under IDE ATA/ATAPI controllers and choose Uninstall.

In addition, you can also try to roll back CD or DVD drivers.

  1. Repeat step 1 to step 3.
  2. Choose Properties.
  3. Shift to the Driver tab.
  4. Click on the Roll Back Driver
  5. Wait for it to complete and restart your computer.

Roll Back Driver

What's more, you can try to disable and re-enable the device.

  1. Repeat step 1 to step 3.
  2. Choose Properties.
  3. Shift to the Driver tab.
  4. Click on the Disable Device button.
  5. Wait for it to complete and repeat these steps to click Enable Device.

Run Hardware and Devices Troubleshooter

  1. Open Control Panel by typing and selecting it via Windows Search.
  2. View by icons and select Troubleshooting.
  3. Click the Hardware and Sound link.
  4. Find the Device section.
  5. Click Hardware and Devices.
  6. Follow the on-screen instructions to complete.

Hardware and Devices

Delete Corrupted Registry Keys

Registry keys are very important for your system; any problems occurred while you’re editing registry could lead to serious problems like boot issues. Therefore, you need to back up the registry and your system.

How to back up registry:

  1. Press Start + R.
  2. Type regedit in the Run dialog window.
  3. Start Registry Editor by clicking on the OK button or pressing Enter on the keyboard.
  4. Click on the File menu and select Export.
  5. The Export Registry File window will appear.
  6. You should choose a location to store the backup, give the file a name, and click Save.

How to back up your system:

  1. Press Windows + S.
  2. Type create a restore point.
  3. Click Create and follow the instructions to continue.

Also, you can back up the system by using a third-party tool like MiniTool ShadowMaker.

Then, you can go to delete corrupted registry keys to fix Windows 10 not recognize CD drive.

  1. Open Registry Editor.
  2. Expand HKEY_LOCAL_MACHINE, SYSTEM, CurrentControlSet, Control, and Class one by one.
  3. Select {4d36e965-e325-11ce-bfc1-08002be10318}.
  4. Look for UpperFilters and LowerFilters in the right panel.
  5. Right click on then and choose Delete.
  6. Close the Registry Editor and restart your PC.

Registry Editor

Please resort to other methods if you can’t find UpperFilters or LowerFilters value in the right panel.

Create New Registry Subkey

You can also try to fix the problem by creating a new Registry Subkey.

  1. Repeat step 1 to step 3.
  2. Expand HKEY_LOCAL_MACHINE, SYSTEM, CurrentControlSet, and Services.
  3. Right click on atapi under the Services folder.
  4. Choose New from the context menu.
  5. Choose Key from its submenu.
  6. Name it as Controller0.
  7. Right click on the new Controller0 key.
  8. Choose New from the context menu and DWORD(32-bit) Value from its submenu.
  9. Name it as EnumDevice1.
  10. Double click on EnumDevice1 to see its properties.
  11. Type 1 into the Value data box.
  12. Click OK to save the changes.
  13. Close the Registry Editor and restart your PC.

atapi

Use Command Prompt

  1. Type cmd into the search box of Windows 10 on the taskbar (how to fix when the taskbar is not working).
  2. Right click on Command Prompt from the result.
  3. Choose Run as administrator.
  4. Copy this command and paste it into the Command Prompt window: reg.exe add “HKLM\System\CurrentControlSet\Services\atapi\Controller0” /f /v EnumDevice1 /t REG_DWORD /d 0x00000001.
  5. Press Enter on the keyboard and wait a second.
  6. Close the CMD tool when you see the message: The operation completed successfully.

Besides, you can try to perform an SFC or DISM scan to try to troubleshoot CD or DVD drive not working.

Command Prompt

Besides, you can try to perform an SFC or DISM scan to try to troubleshoot CD or DVD drive not working.

If you feel much depressed when finding Windows 10 won't recognize CD drive, the methods mentioned in this article will please you.Click to Tweet

Final Words

It’s possible for anyone to run into the CD drive not working issue, but this is not as terrible as many people thought. When you realize Windows 10 won't recognize CD drive, you should follow the steps mentioned above to rescue your data (if they are important) and make the CD drive appear on your PC.

Windows 10 Won't Recognize CD Drive FAQ

Why CD drive not showing on my computer?
The study found that there are a number of reasons why CD drive not showing on computers: corrupted/outdated/missing CD/DVD drivers, drive letter conflict, corrupted/deleted registry key, improper BIOS settings, upper filters/lower filters problem (appeared on Windows XP or Windows Vista), etc.
How do I find my CD drive on Windows 10?
  1. Reinstall or update the drivers for CD drive.
  2. Remove recently installed software and hardware.
  3. Change the BIOS settings and update chipset firmware.
  4. Modify the Windows Registry key.
  5. Show hidden CD drives in Device Manager.
  6. Uninstall IDE, ATA/ATAPI controllers.
What is CD drive in computer?
The CD drive, also known as compact disc drive, is a device used on a computer to allow the access to compact disc (read, write, and modify data). In addition to CDs, current CD drives also give support to DVDs, Blu-ray discs, and other types of discs.
How do I eject a disc from my laptop?
  1. Close all apps and programs that are using the disc. Then, press the eject button if it has. If not, please move on.
  2. Open the Windows Explorer by double clicking the Computer icon on desktop.
  3. Look for your CD or DVD drive and right click on it.
  4. Choose Eject from the context menu and wait a second.
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