Generally, you can see the CD drive immediately in File Explorer after you have inserted it into your computer. There may be a short delay due to network reasons; but more often than not, you may find something is wrong with your system or the drive. MiniTool shows you what you should do when Windows 10 won't recognize CD drive.

Compact discs like CD drives and DVD drives may be out of date. However, many users still depend on CDs and DVDs. For instance:

  • Some people like to collect their favorite music on the CD drive.
  • A CD drive or DVD drive is still necessary when installing a system or program on your PC.

What Happens When Windows 10 Won’t Recognize CD Drive

If you find your CD drive not showing in File Explorer, you may find the drive marked with a yellow exclamation point in Device Manager. When you open the Properties dialog box, you may see one of the following errors displayed in the Device status area.

  • Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
  • The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
  • A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)
  • Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
  • Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

This issue may appear when you upgrade the Windows operating system, install or uninstall CD or DVD recording programs, etc.

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How to Fix: Windows 10 won’t Recognize DVD or CD Drive

To resolve the problem that Windows 10 won’t recognize DVD drive (CD drive), plenty of utilized solutions are summarized here. Please try these methods to find one works on your computer.

Method 1: Show Hidden CD/DVD Drives

When you can’t find CD/DVD drives, they may be hidden by your computer. You can try this method to unhide them.

Step 1: Press Win + X and select Device Manager in the menu.

Step 2: Select View from the menu bar.

Step 3: Click Show hidden devices.

set show hidden devices

Method 2: Reinstall Driver

Step 1: Press Win + X and select Device Manager.

Step 2: Find DVD/CD-ROM drives and expand it.

Step 3: Right-click on each DVD or CD drive listed here.

Step 4: Choose Uninstall device.

uninstall device

Step 5: Click Uninstall again in the pop-up window.

Step 5: Restart your PC. The computer will reinstall the driver automatically after startup.

In addition, you can also choose to roll back or update CD or DVD drivers with the following steps.

Step 1: Press Win + X and select Device Manager.

Step 2: Find DVD/CD-ROM drives and expand it.

Step 3: Right-click on each DVD or CD drive listed here.

Step 4: Select Properties and turn to the Driver tab.

You can select Uninstall Device or Roll Back Driver in this window.

select Roll Back Driver

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Method 3: Remove and Reinstall IDE/ATAPI Drivers

Another choice is to remove and reinstall IDE/ATAPI drivers. Many users find this method works.

Step 1: Press Win + X and choose Device Manager.

Step 2: Switch to the View tab and choose Show hidden devices.

Step 3: Select IDE ATA/ATAPI controllers.

choose IDE ATA/ATAPI controllers

Step 4: Select and right-click on the ATA Channel 0, and then click Uninstall device.

Step 5: Repeat the step 4 until all the entries are uninstalled.

Step 6: Reboot the computer. The driver will be reinstalled automatically.

Method 4: Run Hardware and Devices Troubleshooter

For Windows 7/8/10

Step 1: Open Control Panel by typing and selecting it via Windows Search.

Step 2: View by Large icons and select Troubleshooting.

select Troubleshooting

Step 3: Click the Hardware and Sound link and select Configure a device.

Step 4: Follow the on-screen instructions to complete.

For Windows 11

Step 1: Open Settings in the start menu.

Step 2: Click Update & Security and select Troubleshooting.

Step 3: Click Hardware & devices and go to Run the troubleshooter.

Step 4: Follow the instructions to complete.

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Method 5: Delete Corrupted Registry Keys

Registry keys are very important for your system. You may find some hardware problems are caused by corrupted entries. When you can’t find CD/DVD drive, you can check if there is any corrupted registry key. But any problem occurred in the process of editing the registry will lead to serious problems. Thus, you’d better back up the registry key and your system before starting the next steps.

Back Up Registry and System

  • Back Up Registry:
  1. Press Win + R and type regedit in the Run dialog window.
  2. Press Enter to start Registry Editor.
  3. Click on the File menu and select Export.
  4. The Export Registry File window will appear.
  5. You should choose a location to store the backup, give the file a name, and click Save.
  • Back Up System:
  1. Press Windows + S.
  2. Type create a restore point.
  3. Click Create and follow the instructions to continue.

Also, you can back up the system by using a third-party tool like MiniTool ShadowMaker, a safe and functional backup software. You can use it to back up systems, disks, folders, and files. Besides, it contains other powerful features like differential and incremental backup, files and folders sync, system restore to dissimilar hardware, etc. You can try the trial edition and use it for 30 days for free.

MiniTool ShadowMaker TrialClick to Download100%Clean & Safe

Delete Corrupted Registry Keys

Step 1: Press Win + R to open the Run window.

Step 2: Type regedit in it and hit Enter.

Step 3: Navigate to HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Class.

Step 4: Select {4d36e965-e325-11ce-bfc1-08002be10318}.

find the corresponding file

Step 5: Look for UpperFilters and LowerFilters in the right panel.

Step 6: Right-click on then and choose Delete.

Step 7: Close the Registry Editor and restart your PC.

Method 6: Create New Registry Subkey

If you can’t find the UpperFilters or LowerFilters value in the right panel in Method 5, you can try this way.

You can also try to fix the problem by creating a new Registry Subkey.

Step 1: Press Win + R to open the Run window.

Step 2: Input regedit and click Enter to open the Registry Editor.

Step 3: Navigate to HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Services.

Step 4: Select and right-click on atapi.

Step 5: Select New > Key in the context menu.

create a new key

Step 6: Rename it as Controller0.

Step 7: Right-click on the new Controller0 key.

Step 8: Choose New DWORD (32-bit) Value from the menu.

Step 9: Rename it as EnumDevice1.

create a new subkey

Step 10: Right-click on EnumDevice1 and select Modify.

Step 11: Type 1 into the Value data box and click OK to save changes.

Step 12: Close the Registry Editor and restart your PC.

Method 7: Use Command Prompt

Command Prompt is a portable tool for fixing many issues. You can use it to restore the DVD-ROM function.

Step 1: Press Win + R to open the Run window.

Step 2: Type cmd and press Shift + Ctrl + Enter to run as administrator.

Step 3: Copy this command and paste it into the Command Prompt window: 

reg.exe add “HKLM\System\CurrentControlSet\Services\atapi\Controller0” /f /v EnumDevice1 /t REG_DWORD /d 0x00000001.

Please pay attention to the space in this command.

Step 5: Press Enter on the keyboard and wait a second.

run the command

You can go back to check whether the CD/DVD icon is back.

How to Recover Lost Data from CD Drive

After you try the above methods to fix the problem, we advise you to scan data on your CD/DVD. The process of resolving this issue may cause your data lost. If finding your data lost on the disc, it’s better to rescue them right now to avoid overwriting.

MiniTool Power Data Recovery, the best free data recovery software, is capable of restoring data from various data storage devices, such as external and internal hard drives, CD/DVD drives, memory cards, and so on. Besides, it allows you to scan different locations. For instance, you can scan the desktop, Recycle Bin, or the selected folder to save the scan time; or scan a whole drive to get all your files at once.

MiniTool Power Data Recovery free edition can help you scan and check whether the device contains your wanted files. Additionally, it can restore no more than 1 GB of files. It is a good choice to try the free edition first.

You can follow the next steps to recover data from a CD/DVD drive.

Step 1: Download and install MiniTool Power Data Recovery.

MiniTool Power Data Recovery FreeClick to Download100%Clean & Safe

Step 2: Put your CD/DVD into the driver and launch the software.

Step 3: Switch to the Devices tab and select the CD/DVD drive to scan.

select the CD/DVD drive

Step 4: The software will start scanning the select the CD/DVD drive and list all the found files.

Step 5: Scroll down the file list to find your desired files.

  • Filter function can set conditions in File Type, Date Modified, File Size, and File Category four aspects.
  • Type function can filter files of the same type, such as documents, pictures, archives, and so on.
  • Preview function helps in checking whether you find the correct files.

find wanted files

Step 6: Check your wanted files and click the Save button.

save the file

Step 7: Choose an appropriate path to restore your files and click OK.

Do not save your data to the original drive, which may overwrite other deleted data, then result in data unrecoverable.

select save path

If finding the data to be recovered is more than 1GB, we recommend you upgrade MiniTool Power Data Recovery to an advanced edition. With it, you can retrieve data with an unlimited data recovery capacity and rescue data from dead devices with a snap-in WinPE Bootable Builder. If you are a personal user, the Personal Ultimate edition is the best deal.

Final Words

When you realize Windows 10 doesn’t recognize CD drives, you can follow the steps mentioned above to make the CD drive appear on your PC. Additionally, you can also use MiniTool Power Data Recovery to rescue your lost data if necessary. You can let us know all your puzzles about this data recovery software via [email protected].

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