Amazon can lock your account for a variety of reasons. This post introduces the reasons for the “Amazon account locked” issue and solutions to it. Now, you can read this post from MiniTool to learn how to unlock the Amazon account.

Amazon Account Locked

Sometimes, you may encounter the “Amazon accounts locked” issue. What causes the issue?

The following are some reasons.

  • Credit card verification failed.
  • Suspicious gift card activity.
  • Multiple IP addresses in different locations.
  • The false information.
  • An unusually high number of orders (for new accounts).

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Now, let’s see how to recover locked Amazon account.

How to Unlock Amazon Account

The methods to fix the “Amazon account locked issue are as follows.

Solution 1: Log in to Your Account and Upload Documents Directly

The first method you should try to fix the “Amazon account locked” issue is to upload the documents directly. Here is how to do that:

Step 1: Find your last order shipping confirmation email and click the link to access your account.

Step 2: Open the product page and try to purchase. The page should display an error message - Your Amazon account has been locked and orders are on hold.

Step 3: Click the Add Document button and upload all required documents.

Tip: Please make sure to log in with your dispatch email account. Otherwise, you will not be able to upload any documents.

Then, you can check if the “Amazon account locked” issue has been fixed. If not, try the next solution.

Solution 2: Contact via Phone

How to unlock Amazon account? You can also unblock your Amazon account via your phone. There are two methods – phone number and online chat.

Phone number

If you have an American account, you should call this phone number - +1 (206)-266-2992. Then, you need to provide verification details for identification and explain your situation and how your account was incorrectly blocked to the expert. At last, you can ask for the expert to unblock your account.

Online Chat

Log in to the active Amazon account and contact support via online chat. Then, provide verification details and ask the customer specialist and explain the situation. The customer specialist can help you to get rid of the “Amazon account locked” issue.

Solution 3: Contact via Email

You can get Amazon customer support via email in three ways. Contacting via email seems to have helped many users recover their accounts.

Amazon will send an email to your address to inform you that your account has been locked and that you will not be able to access it for the reasons mentioned above. After reading the email, please reply directly to the customer specialist’s email with the details of the account verification required.

If you have not received the above email, please proceed to the next step.

Step 1: Open the page and open the login form.

Step 2: Click Need help. Next, click Other issues when logging in.

Step 3: Under Account and login issues, select I can't log in to my account. Compose an email mentioning the issue your account is facing and ask them to resume the process.

Now, the “Amazon account locked” issue should be fixed.

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Final Words

Get the Amazon account locked error? Don’t worry and these solutions in this post are introduced here. Just try them and you can easily fix the Amazon account locked issue.

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