When using Amazon Prime Video to stream videos and download its contents, you may get the error code 1060. So, how can you fix this error? Don’t worry and MiniTool will tell you how to easily use these solutions below to get rid of the trouble.

Amazon Error Code 1060

Nowadays many users use Amazon Prime Video to streams videos and shows. However, they have reported a common issue. They receive Amazon Prime Error Code 1060 that blocks them from downloading or streaming video contents.

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On the screen, you see an error message: “Ensure your device is connected to the Internet and then select Retry. If the connection works, but you are still seeing this message, restart the app or contact Amazon Customer Service at amazon.com/videohelp”.

This issue happens not only on a specific streaming device. It may happen on a game console and other streaming devices like such as Roku, Blu-ray Players, Smart TVs, etc.

The main reason for this error code is the low bandwidth issue. Besides, it may be a hardware or software issue with your streaming device, your Internet connection issue, or even Amazon’s server problem.

Fortunately, it can be easily fixed as long as you follow these solutions below. Now, let’s go to see them.

How to Fix Amazon Video Error Code 1060

Check Your Bandwidth

To stream or download videos in Amazon Prime Video, you should make sure your device has enough bandwidth.

For desktops and devices with a small screen like Android or iOS devices, the minimum bandwidth is at 900 Kbps. For a Smart TV, at least 3.5Mbps is the bandwidth requirement.

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To check if your bandwidth is enough to run the streaming service, a simple Internet speed test is required. Go to speedtest.net and click GO to run the speed test.

Reset your Router or Modem

According to users, resetting your router or modem can be helpful to fix Amazon error code 1060.

Step 1: Turn off the router or modem by pressing the Power button.

Step 2: Wait for at least 30 seconds.

Step 3: Turn on the router/modem.

Step 4: Check if Amazon video error code 1060 is removed by streaming on Amazon Prime Video.

Exit Running Programs

If your PC is running multiple apps, they can use up your bandwidth. As a result, the streaming service cannot be used with error code 1060. You need to check your computer if there are many running programs that are no longer using.

If yes, just disable these programs. Then, go to see if the error code is removed.

Disable Proxy Server

Usually, Amazon Prime Video blocks some VPN clients and Proxy users from streaming video contents. If you are one of them, you need to disable the server and check if it can fix Amazon error code 1060.

Step 1: Open the Run window, type ms-settings:network-proxy and press Enter.

Step 2: In the Proxy window, disable Use a proxy server from the Manual proxy setup section.

disable proxy server in Windows 10 settings

To remove your VPN client, you can go to Control Panel > Programs and Features and right-click the client to choose Uninstall.

Bottom Line

Get the error code 1060 when using Amazon Prime Video? Don’t worry and these solutions in this post are introduced here. Just try them and you can easily fix Amazon error code 1060.

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