Fix: Epson Scanner Not Working/Connected on Windows 10/11

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Why Is My Epson Not Working/Connected/Responding/Detected?

After upgrading to Windows 10/11, you might find that your Epson scanner is not working/connected/detected/responding. Many users are bothered by this issue. After performing a Windows upgrade, some compatibility issues might appear. Epson scanner not working is one of such issues. Besides, this issue can also happen due to a corrupted or outdated driver.

To help you solve the Epson scanner not connected/detected/responding/working issue, we introduce 3 methods as follows. If you don’t know the reason for your issue, you can try these methods one by one until you find the most suitable one.

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Fix 1: Solve the Compatibility Issue

Way 1: Run the Compatibility Troubleshooter

If your Epson scanner is too old, the compatibility issue can easily happen, causing the Epson scanner not detected or connected. So, you can run the compatibility troubleshooter to solve the problem.

Step 1: Right-click your Epson scanner icon and select Properties.

Step 2: Switch to the Compatibility tab on the Properties interface.

Step 3: Click the Run compatibility troubleshooter button to continue.

Step 4: This tool will begin to detect issues and fix them if found.

Way 2: Run the Epson Scanner in Compatibility Mode

If way 1 can’t make your Epson work normally again, you can let your scanner run in compatibility mode, then you can see if the issue can be solved.

Step 1: Right-click your Epson scanner icon and select Properties.

Step 2: Switch to the Compatibility tab on the Properties interface.

Step 3: Select the checkbox next to Run this program in compatibility mode for. Then, select the Windows version the scanner can run on it. This can run the program using settings from an earlier version of Windows.

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Fix 2: Update the Epson Scanner Driver

If you are not using the latest version of the Epson scanner driver, the Epson scanner not responding/working could happen. To rule out this possibility, you can update the driver to have a try.

Step 1: Right-click on Start and select Device Manager from the WinX menu.

Step 2: Find your Epson scanner and right-click it. Then select Update driver.

Step 3: On the pop-up interface, click Search automatically for drivers to install the latest version on your device.

Step 4: Restart your computer.

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Fix 3: Reinstall the Epson Scanner Driver

You can also reinstall the Epson scanner driver to solve the issue. This can not only install the latest version of the driver but also repair the driver if it is corrupted.

Step 1: Right-click Start and select Device Manager to open it.

Step 2: Find the Epson scanner and right-click it.

Step 3: Select Uninstall device.

Step 4: Click Uninstall on the pop-up window to confirm the operation.

Step 5: Download the Epson scanner driver from the official site of Epson according to the scanner model you are using.

Step 6: Install the driver on your device.

These are the 3 easy methods to fix the Epson scanner not working or connected issue. If these methods don’t work for you, you can contact Epson support for help.

Should you have any other related issues, you can let us know in the comments.