People like to play videos, such as MP4 files and MPEG files, by using Google Drive. But recently, a lot of posts appeared talking about Google Drive not playing videos. Users said they see the error message on the screen which prevents them from watching the videos as usual. Can this problem be solved? What should you do to fix it?

Google Drive is a word-famous product designed by Google. It is actually a file storage and synchronization service that mainly allows users to store files on servers, synchronize files across devices, and share files with others. (You may resort to MiniTool software to recover files deleted from Google Drive.)

Google Drive problems you may meet:

Whoops! There Was a Problem Playing This Video Google Drive

It’s easy to play videos on Google Drive generally. However, a lot of users are bothered by Google Drive not playing videos; they said that Google Drive won’t play video for them. The error messages indicating Google Drive problem playing video are:

  • Whoops! There was a problem playing this video.
  • Oops! There was a problem playing this video.
  • Couldn’t preview file. There was a problem playing this video.
  • Etc.

there was a problem playing this video

What causes Google Drive there was a problem playing this video? In fact, there are many reasons for Google Drive videos not playing, including corrupt browser’s cache, damaged app cache, improper browser configurations, browser extensions conflicts, and so on. Whatever the cause, it’s urgent to find solutions to Google Drive not playing videos problem.

How to Fix Google Drive This Video Cannot Be Played

Please note the following things before you try any methods for a not working Google Drive video player.

  • Make sure you haven’t tried to play a pirated video.
  • Make sure the video resolution is not higher than 1920×1080.
  • Make sure there’s no problem in the domain network.
  • Wait for a while after uploading a video and try again.
  • Sign out of Google Drive and then sign in again.

In the following content, I’ll share the most effective ways to solve Google Drive problem playing video.

Way 1: update browser to the latest version. (I’ll take Chrome as an example.)

  1. Click on the three dots option in the upper right corner of an opening Chrome.
  2. Navigate to Help and choose About Google Chrome from the submenu.
  3. The update process will be started automatically. You should just wait.
  4. Click on the Relaunch button to finish updating the browser.


Way 2: clear browsing data.

  1. Click on the three dots option -> navigate to More tools -> choose Clear browsing data. (You can also press Ctrl + Shift + Del directly.)
  2. Check Advanced tab.
  3. Choose All time from the drop-down list of Time range.
  4. Select the types of data you want to delete (check all categories if feasible).
  5. Click on the Clear data button and then relaunch your browser.

How To Recover Deleted History On Google Chrome – Ultimate Guide?

Clear data

Way 3: disable all plug-ins.

  1. Click on the three dots option -> navigate to More tools -> choose Extensions.
  2. Toggle the switch of each extension you see to off.
  3. Relaunch Google Chrome.

Way 4: open the video in new window.

  1. Open Google Drive to choose the video you want to play.
  2. Click on the three dots button at top right.
  3. Choose Open in new window.

Open in new window

Way 5: disable hardware acceleration.

  1. Open Chrome and click on the three dots icon.
  2. Choose Settings.
  3. Scroll down to click Advanced.
  4. Scroll down again to find System.
  5. Look for Use hardware acceleration when available under System.
  6. Toggle the switch to off.

Use hardware acceleration when available

Way 6: add new user profile.

  1. Open Chrome and click on your account icon.
  2. Click Add and type a username. Chrome will be launched with the new profile.
  3. Click on the user icon and choose Turn on sync.
  4. Use your account credentials including the video file.
  5. Open Google Drive to try to play the video.

Way 7: change network.

  1. Switch to a different network or use a reputable VPN.
  2. Open Google Drive and try to play the video.
  3. Switch back to the original network.

Way 8: change a browser.

  1. Download & install another browser to your computer. (This can be skipped if you already have one.)
  2. Launch the browser to open Google Drive.
  3. Try to play the target video file.

Way 9: Disable SameSite by default cookies.

  1. Type chrome://flags/ into the address bar of browser.
  2. Type SameSite by default cookies into the textbox.
  3. Choose Disabled from the drop-down list.
  4. Save changes and exit.


Way 10: Disable SameSite by default cookies.

  • Enable Block third-party cookies.
  • Allow cookies by adding [*.]
  • Enable Block sites from running flash.
  • Disable popup blocker.

That’s how to troubleshoot Google Drive not playing videos.

  • linkedin
  • reddit