Recently, some users have reported that their scanners are not working on Windows 11. Depending on the specific issue, some users cannot interact with the scanner at all, while others receive a "cannot interact with scanner" error message. This post from MiniTool is what you need.

Scanners have been used for decades to transfer physical copies of documents, drawings or any other image to the digital realm. If your HP, Canon, Epson or any other scanner is not working on Windows 11/10, this post will show you how to troubleshoot and fix scanner error issues.

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Solution 1: Update/Reinstall Scanner Driver

You need to update your scanner driver to the latest version to fix the “scanner won't run on Windows 11” issue. Or, uninstall it and download the newest version.

Step 1: Go to Windows 11 Device Manager.

Step 2: Expand the Print queues.

Step 3: Right-click the target scanner in the unfolded list and select Update driver or Uninstall device.

uninstall or update the driver

If you choose Uninstall device, you need to restart your computer to let Windows reinstall the scanner driver automatically. Or, you can manually download and install the related driver from the scanner’s official website.

Solution 2: Adjust the Compatibility Mode

The next method for you is to adjust the compatibility mode. Here is how to do that:

Step 1: Right-click on your scanner’s icon and select Properties from the context menu.

Step 2: Head over to the Compatibility tab and checkmark the Run this program in compatibility mode for box. Choose any older version of Windows from the dropdown menu.

Step 3: Click Apply to save the changes.

Solution 3: Restart the Windows Image Acquisition Service

Then, you can try to restart the Windows Image Acquisition service. Let’s follow the steps below to have a try.

Step 1: Press Win + R keys to open the Run dialog box, and then type services.msc in the box and press Enter to open the Services window.

Step 2: Scroll down the list of services to the Windows Image Acquisition (WIA) service, and then right-click it and select Properties.

Step 3: From here, it’s important to make sure that Startup Type is set to Automatic and Service Status is set to Running.

Solution 4: Run Hardware Troubleshooter

At last, you can try to run Hardware Troubleshooter to get rid of the “scanner not working in Windows 11” issue. Here are the steps:

Step 1: Click Start -> Settings -> System.

Step 2: Click Troubleshoot.

Step 3: Click Other troubleshooters.

Step 4: Click the Run button next to the target hardware or device that you have problems with. Your system will run Windows 11 hardware troubleshooter automatically. Let it detect and troubleshoot the hardware problems in your PC.

Final Words

Here is all the information on how to fix the scanner won't run on Windows 11 error. If you meet the same error, you can try the methods mentioned above. Your issue can be fixed by one of them.

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