Internet connection problems can be frustrating. This tutorial provides 11 tips with step-by-step guides to help you troubleshoot Internet connection problems on Windows 10, incl. WiFi connected but no Internet, router not connecting to Internet, Internet connected but not working, etc. MiniTool data recovery software also aids you to easily recover lost/deleted files on Windows 10 for free if you lost some data because of computer OS crash, etc.

Internet connection problems can sometimes occur, for instance, computer suddenly can’t connect to Internet, WiFi connected but no Internet Windows 10, etc. Don’t worry, the Internet connection issue is possible to fix.

Below are 11 tips to help you troubleshoot internet connection problems. Try the methods below to fix Internet connection issues like WiFi connected but no Internet connection, router not connecting to Internet, internet connected but not working, and so forth.

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Part 1. No Internet Connection – Troubleshoot Internet Connection Problems (Basic Tips)

If you can’t connect to your WiFi or Internet, you can try the 11 fixes below to troubleshoot Internet connection problems.

Fix 1. Restart Your Computer

Restarting computer can often fix many issues you are encountering. When your computer suddenly has no Internet connection, you can click Start -> Power -> Restart to reboot your computer.

Fix 2. Check Internet Connection with Another Device or Try to Access Other Websites

If you meet this site can’t be reached error when visiting a website, you can try to visit more websites to see if you can access them. You can also try another device to see if it can connect to the Internet. If the Internet connection problem only happens on one device, then you can focus on fixing no Internet connection problem on that specific machine. You can get some solutions in Part 2.

Fix 3. Restart Internet Modem and Router

Sometime restarting the Internet Modem and Router can fix many minor Internet problems. You can directly cut off the power supply of Modem and Router to turn them off, or manually unplug your modem and router from their respective power sources. After a few minutes, you can turn on your modem and router again, and check if router not connecting to Internet issue is fixed.

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Fix 4. Check for Virus/Malware Infection

Malware or virus infection could make your computer work abnormally and cause Internet connection problem. You can use Windows Defender or third-party antivirus software to run a malware/virus scan for your computer.

Fix 5. Reset Your Router to Troubleshoot Internet Connection Problems

Soft reset: If you still can’t connect to Internet, you can perform a router reset. You can perform a soft reset by unplugging and plugging the Power Connector on the front or side of your router.

Hard reset: You can also perform a hard reset to restore the network to its factory settings. This would also factory reset your network name and password. You can press and hold the Reset button on the back of the modem or router for above 30 seconds to reboot the modem/router.

Normally the Reset button is recessed on the back of the modem and router. You can use a pen or some other tools to press this button.

Fix 6. Move Your Computer Closer to the Router

The distance between the device and the wireless access point will affect the performance of WiFi connection. If your device is excluded from the wireless signal range, it can’t connect to the Internet. You can move your device closer to the router and try to connect again.

Fix 7. Contact Your ISP (Internet Service Provider)

If you still can’t connect to Internet or experience slow Internet speed, you can contact your Internet Service Provider for professional help.

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Part 2. How to Fix WiFi Connected But No Internet Connection (Advanced Solutions)

Since some of you may also encounter WiFi connected but no Internet connection problem, below we’ll continue to introduce some advanced solutions to help you fix this issue. You can also try some of these fixes if you can access the web on other devices but not on your PC.

Fix 8. Temporarily Disable Antivirus Software

You can try to temporarily disable or uninstall any third-party antivirus software to see if the WiFi connected but no internet problem can be fixed. Sometimes antivirus can interfere some processes on your computer.

Fix 9. Troubleshoot Your Device Internet Connection Problems

You can click Start -> Settings -> Update & Security -> Troubleshoot. Click Internet Connections and click Run the troubleshooter button. Windows will automatically search and fix detected problems with the connection to the Internet or websites.

troubleshoot internet connection problems

Fix 10. Update Network Adapter Drivers

  • You can click Start, type device manager, and choose Device Manager to open it.
  • Expand Network adapters, and right-click your network device and choose Update driver.

Then you can check if your Windows 10 PC can connect to Internet.

update network adapter drivers

Fix 11. Reset DNS/TCP/IP Settings

You can press Windows + R, type cmd, and press Ctrl + Shift + Enter to open Command Prompt Windows 10.

Then you can type the command lines below to reset DNS/TCP/IP.

  • ipconfig /release
  • ipconfig /all
  • ipconfig /flushdns
  • ipconfig /renew
  • netsh int ip set dns
  • netsh winsock reset


This tutorial gathers 11 fixes to help you troubleshoot Internet problems, hope your Internet connection issues like no Internet connection, WiFi connected but no Internet Windows 10, router not connecting to Internet, Internet connected but not working, etc. can be fixed now. If you have better ways to solve Internet connection problems, please do not hesitate to share with us.

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