Disney plus error code 39 usually indicates that the streaming service requires a secure connection, and your streaming settings cannot provide that connection. It stops you from using Disney+ as normal. Do you know how to get rid of this error? There are numerous methods and MiniTool Solution will show them in this post.

Disney Plus Error Code 39

Some Disney Plus users report that they encounter the Disney plus error code 39 when they try to watch this streaming service. It is confirmed that this error occurs on multiple devices, including PC, AppleTV, Nvidia Shield, Android, and iOS. Besides, uses may encounter other Disney Plus issues such as Disney Plus error 83, Disney Plus is not working, and so on.

There are some reasons for the error code 39 Disney Plus:

  1. Temporary data is corrupted.
  2. Remaining temporary files on the console.
  3. Fail to copy protection check.
  4. Reset smart TV to factory settings.

Now, let’s see how to get rid of the Disney plus error code 39.

How to Get Rid of Disney Plus Error Code 39

Solution 1: Restart the Device

When your device is running, it can generate some temporary files and these files can be the causes of Disney error code 39. To get rid of this problem, you need to reboot your device and then try Disney+ to see whether the error disappears.

Solution 2: Reinstall Disney Plus APP

If there is no available Disney+ update, there should be some bugs or corrupted files on the app. You can reinstall Disney+ and then use it again to see whether the Disney Plus error code 39 is solved.

Solution 3: Reset Apple TV/AndroidTV to Factory Settings

If you encounter problems on AppleTV or AndroidTV, and restarting and reinstalling the Disney+ app does not solve your problem, the best solution is to reset Apple TV or Android to factory settings. Many affected users are facing similar situations and confirm that this operation is effective.

Solution 4: Restart Your Console

You can also try to reset your console to fix Disney Plus error code 39. This part will talk about how to restart your Xbox One and PS4.

Xbox One

Before you reset your Xbox One, make sure all your games are synced online and backed up because this process may eventually delete them from the local Xbox One memory. Here is the way to reset Xbox One:

Step 1: Press and hold the power button on the front of the Xbox console until it turns off completely.

Step 2: Unplug the power brick from the back of the Xbox. Press and hold the power button on the Xbox a few times to make sure that there is no battery left, which will actually clear the cache.

Step 3: Insert the power brick and wait for the light on the power brick to change its color from white to orange.

Step 4: Reopen Xbox as usual and check if the Disney Plus error code 39 still appears.

PS4

Step 1: Turn off PlayStation 4 completely.

Step 2: After the console is completely closed, unplug the power cord from the back of the console.

Step 3: Let the console be unplugged for at least a few minutes.

Step 4: Plug the power cord back into the PS4, and then turn on the power in the usual way.

Step 5: Relaunch Disney Plus to check if the error code 39 Disney Plus is gone.

Solution 5: Unplug and Remove All Installed Video Capture Devices

If you use a video capture device to record videos or stream games, unplug it and remove it from the equation. Some of these devices will trigger error code 39 and prevent Disney Plus from working properly.

Final Words

To sum up, to fix the Disney Plus error code 39, this post has shown 5 reliable solutions. If you come across the same error, try these solutions. If you have any better ideas to fix it, share them in the comment zone.

 

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