Instagram is a popular social media attracting a bunch of young people to share their life and becomes a communicative bridge for strangers on the Internet. But some users find the Instagram messages not showing. This article on MiniTool Website will give you some methods to resolve this issue.

Why Does Instagram Messages Not Showing Happen?

The culprits responsible for the Instagram DM not working issue are complicated. There are some factors you can consider:

  1. The Instagram server is down.
  2. Some technical issues happen in the app.
  3. The poor Internet connection.
  4. Corrupted cache files of the Instagram app.
  5. Instagram App version is outdated.
  6. Some glitches and bugs in the Instagram app.

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How to Fix Instagram Messages Not Showing?

To fix the “Instagram DM not showing up” issue, you can follow the next methods.

Fix 1: Check the Internet

First of all, a good Internet connection can ensure that Instagram is well-performed. You can try other apps to see if they encounter the same issue. To improve your Internet performance, you can try these tips.

  • Close superfluous background process.
  • Get closer to the Wi-Fi source.
  • Restart your router or modem.
  • Change to using Ethernet cable.

Fix 2: Check Instagram Servers

If the Instagram server is down, the service will stop and Instagram direct messages stop working. In this way, the only thing you can do is just wait until the restoration finishes.

You can go to the down detector website to check the status of Instagram and it will show you all Instagram outages for the last 24 hours.

Fix 3: Clear Instagram App Cache

As we mentioned, too much-cached data will hide corrupted files that will lead to Instagram DM not working. Clearing the app cache regularly is important for its good performance.

Step 1: Long-press the Instagram app and go to the app info menu.

Step 2: Choose Storage & cache from the list and then choose Clear cache on the next page.

Fix 4: Update the Instagram App

If you are still using an outdated Instagram version, you’d better update your Instagram to the latest version.

Step 1: Go to the App Store or Play Store and search for Instagram.

Step 2: Go to update your app if Instagram shows you the update option.

Then try your Instagram message again.

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Fix 5: Uninstall and Reinstall the Instagram App

If there are some misconfigured settings or glitches in this app, you can directly uninstall and reinstall the app. It is an easy and quick way to get rid of the “Instagram messages not showing” issue.

Step 1: Long-press on the app and then choose to uninstall Instagram.

Step 2: Go to Play Store or App Store to reinstall it.

Fix 6: Contact Instagram Support Team

If all the above methods can’t resolve your issue, that means Instagram goes with some technical issues. You can contact the Instagram Support team to describe your concerns and wait for their solutions.

Step 1: Open your Instagram and go to your profile.

Step 2: Tap on the three-line icon in the top right corner and choose Settings.

Step 3: Scroll down to choose help and then Report a Problem.

Step 4: Follow the instructions on the screen to describe your issues in detail and then send the report.

That may take a longer time but all will be resolved.

Bottom Line:

If you find Instagram messages not showing, you can follow the above methods to fix the issue. The fixes are easy-to-go and won’t cost much time.

Thanks for your reading and may you have a good day.

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