Fixed – Something Happened and Your PIN Isn’t Available Win11/10

Something Happened and Your PIN Isn’t Available Windows 11/10

On your Windows 10 or 11 PC, you can use a PIN instead of a password to log in. A PIN is made up of a set of numbers or a combination of letters and numbers that you choose. Using a PIN is a fast and secure way for Windows login.

However, your PIN may be not available due to some reason. On the computer screen, you can see the error message “Something happened and your PIN isn’t available. Click to set up your PIN again”. Sometimes you see another variation of the error saying “Something went wrong and your PIN isn’t available (status: 0xc000006d)”.

Common reasons behind this issue could be problems with the PIN service, corrupted system files, incorrect login credentials, issues with the NGC folder, and more. In the following part, you can find out some troubleshooting tips to help you out.

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How to Fix Something Happened and Your PIN Isn’t Available Windows 10/11

Reset Your PIN (Only for Microsoft Account)

If your PC uses a Microsoft account, you can reset the PIN, and an internet connection is required to verify your account. See how to do this thing:

Step 1: Select the Set up my PIN on the login screen.

Step 2: Input your login credential for the Microsoft account.

Step 3: You need to complete a verification process if you enable two-step verification for your Microsoft account.

Step 4: Press Continue to confirm the resetting PIN operation.

Step 5: Type a new PIN and confirm the PIN, then click OK.

Log in with the Account Password

If you use a password along with a PIN for Windows login, you can try the password when meeting something happened and your PIN isn’t available. Then, go to reset the login PIN to fix the problem.

Step 1: Click on Sign-in options on the lock screen and click the key icon to choose the password login option.

Step 2: Enter your password to go to the Windows desktop.

Step 3: Go to Settings > Accounts > Sign-in options.

Step 4: Choose Windows Hello (PIN) for Windows 10 or PIN (Windows Hello) for Windows 11. Then, remove the existing PIN from your PC. Enter a password to verify your account password and then the PIN is removed.

Step 5: Tap on Add or Set up, enter your password, and set up a new PIN.

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Delete the Ngc Folder

Windows stores all the information related to the PIN settings in the Ngc folder. If this folder gets damaged, you cannot log in with the PIN. On the screen, you run into the issue – Windows 10/Windows 11 something happened and your PIN isn’t available click to set up your PIN again. To solve this issue, delete this folder.

You can use a password to log in to your PC. Then, follow the steps below:

Step 1: In File Explorer, click View and check Hidden items in Windows 10 or tap on View > Show > Hidden items in Windows 11.

Step 2: Copy and paste the path – C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft to the address bar and press Enter.

Step 3: Right-click on the Ngc folder and choose Delete.

Uninstall a Windows Update

While your PIN isn’t available after installing an update of Windows 11/10, you can try to uninstall the recent update. If you use a password to log in to Windows, you can uninstall the update in this way – go to Control Panel, click Uninstall a program under Programs, tap on View installed updates, then right-click on the recent one and select Uninstall.

If you don’t set up a password login but only use a PIN for the login, restart your PC to WinRE by following one way in this guide – How to Access Advanced Startup Options (WinRE) on Windows 11. Then, go to Troubleshoot > Advanced options > Uninstall updates > Uninstall latest quality update and finish the uninstallation.

Enable TPM

TPM is a chip on your PC to keep your PC safe. If it is enabled, you may receive the not available PIN error on the login screen. Go to check if your TPM is active. Go to WinRE, navigate to Troubleshoot > Advanced options > UEFI Firmware Settings > Restart. Next, make sure Trusted Platform Module (TPM) is enabled.

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Reset PC

If these ways fail to fix Windows 11/10 something happened and your PIN isn’t available, you can try to reset your PC. Before the operation, remember to back up your important files with MiniTool ShadowMaker – the professional PC backup software. Get this tool via the following button if you need it.

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After the backup, go to WinRE, tap on Troubleshoot > Reset this PC. Then, choose an option based on your needs to reset the machine.

Final Words

How to fix something happened and your PIN isn’t available in Windows 11/10? After reading this post, you find some useful ways. Try them based on your situation.