What should you do when you encounter the sudden issue of “Alexa not responding”? For a better understanding of this issue, you will learn the reasons. Furthermore, useful solutions will be issued here. For more details about this article, you can read it on MiniTool Website.
Alexa is Amazon's cloud-based voice service platform that powers an entire smart device ecosystem. Alexa can respond to simple queries and perform complex routines to provide information, entertainment, and general assistance to its users, just like Google Assistant and Apple Siri.
But how to resolve the “Alexa not working” issue? And why does it happen? The next part will answer the question.
Causes of the “Alexa Not Responding” Issue
- A bad Internet connection - intermittent Internet connections can make Alexa slow to respond. That makes it difficult for Alexa to receive the password issued by the owner, which leads to the Alexa echo issue.
- Some minor glitches - if your Alexa has a glitch, it may cause Alexa to pause and not respond to your startup voice. In that case, perhaps rebooting the device is a good option.
- Wrong wake word - you can take a moment to think about whether you're using the right startup word. You may mistake it and therefore Alexa is unresponsive.
Fixes of the “Alexa Not Responding” Issue
Fix 1: Make Sure a Good Internet Connection
First of all, you need to make sure your Echo and device have a good Internet connection and you’d better make them on the same Wi-Fi network. If your Wi-Fi is down, you need to reset it.
There are multiple measures to resolve your slow Internet issue:
- Restart your router and modem.
- Disconnect and reconnect your Internet.
- Get closer to the Wi-Fi source.
- Use Ethernet instead of wireless.
Is Ethernet better than WiFi? To get the answer to this question, let’s see this post focusing on Ethernet vs WiFi and you will know which one to use.
Fix 2: Make Sure the Microphone Is Turned on
You can check if the microphone symbol button is on when Alexa is unresponsive. The microphone is turned off if you see a solid red light ring and that requires you to press the microphone button to turn it on.
After confirming the switch is on, you can issue the starting voice instruction and see if it responds to that.
Fix 3: Restart the Alexa Device
You can fix some glitches and bugs by restarting your Alexa-enabled devices.
As usual, the “Alexa not responding to voice” issue triggered by glitches can be easily resolved by restarting devices.
If the issue is about some severe physical damage, you may need to ask for help from professionals.
Fix 4: Change the Wake Word
You may mistake your wake word or the accent is vaguely clarified. In this way, you can move the Echo closer to where you're speaking. Maybe Alexa just can't hear you.
You can modify the wake word through the Alexa app.
Step 1: Open the Alexa app on your mobile device.
Step 2: Tap the Menu icon and tap Settings and then Device Settings.
Step 3: Choose your Alexa device from the list.
Step 4: You can select your new wake word from Alexa, Amazon, Echo, and Computer.
After that, check if Alexa can respond to you.
Fix 5: Reset the Alexa Device
If the above methods can’t resolve your trouble, you can try to reset your Alexa device.
Step 1: Press and hold the Action button (a dot symbol) on the top for 20 seconds.
Step 2: Wait for the light ring to turn off and on again.
Step 3: Your device enters setup mode and you can set up your Echo again.
Then check if the issue has been resolved.
You may have mastered the skills to resolve the “Alexa not responding” issue and have learned something about why did the issue happen. I hope your trouble has gone and you can enjoy your life with the help of Alexa.