Your Apple Mouse Is Not Working? 12 Fixes To Troubleshoot

What is Apple mouse?

Apple mouse, also known as Mac mouse, is actually the Bluetooth Wireless Laser Mouse that is designed dedicatedly for Apple devices. This multi-touch mouse manufactured by Apple has an official name – Magic Mouse. It was sold for the first time on October 20, 2009 and became the first consumer mouse ever to be equipped with multi-touch capabilities. One of the biggest features of Apple mouse is that it allows gesture operation (such as swiping and scrolling. In contrast, other common mouse only has three buttons to work.

However, the problem is people find their Apple mouse not working now and then. What happens? How can you troubleshoot Mac mouse not working? In the following content, I will take Mac as an example to show you the common issues you may meet while using it and the corresponding fixes for them.

Enable Mouse Keys Before You Start to Troubleshoot Apple Mouse

You should firstly go to enable the mouse keys on Mac properly. After that, you can start to troubleshoot mouse not working on Mac.

1. Press Command + Option + F5 to bring up Accessibility Shortcuts.
2. Press the Tab key repeatedly until the Mouse Keys option is highlighted.
3. Press Space select and press Esc to save changes.

Apple Mouse Won’t Connected/Pair/Recognized

You must need to connected or pair a Magic Mouse if you want to use it on Mac. But you may fail at this step: your Magic Mouse is not detected/recognized by your Mac. You should do the following things when finding Magic Mouse not connected.

#1. Check Whether the Wireless Mouse Is Turned on or Not

Push the slide switch on the bottom of your Magic Mouse or Magic Mouse 2 to turn on the device.

• The green LED will light up briefly if you’re using Magic Mouse.
• You can see the green color beneath the switch of a Magic Mouse 2.

You can try to turn off the switch, wait for a few seconds, and then turn it on.

#2. Make Sure the Apple Mouse Is Set Up or Paired Properly

If you don’t know how to set up or pair your Apple wireless mouse with Mac (or other devices), please read this support page.

#3. Disconnect and Reconnect the Mouse

If you find the Apple wireless mouse not working after you pair it with Mac, please remove it from your Mac. Then, restart the computer and reconnect the mouse to it properly.

#4. Check the Bluetooth Connection

First, you should make sure the Bluetooth is enabled on your Mac: select Apple menu -> choose System Preferences -> click Bluetooth.

If the Bluetooth is turned on when you encounter Macintosh mouse problems, you should try to fix the problem by turning off the Bluetooth and then restarting computer & turning it on again.

#5. Unpair and Re-pair the Mouse

Please go to the Bluetooth settings on your Mac, and then click on the X icon next to the name of the mouse to unpair it. Then, you should pair it as usual.

#6. Check the Mouse Battery

You can simply charge a Magic mouse by connecting it to Mac or a USB power adapter. It may fail if the Magic Mouse is not turning on. You should make sure the mouse is switched on for the sake of the fastest battery charging performance.

• Please try to recharge the Apple mouse. Then, go to check the battery level and replace the battery if necessary.
• You can also try to take the removable battery out and then put it back in the mouse.

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Other Apple Mouse Problems & Fixes

Magic Mouse Isn’t Scrolling

You sometimes can’t scroll up or down while browsing a web page or document. If you run into this Mac mouse problem, you should first make sure you’re using the correct Multi-Touch gestures. After that, you should check the scrolling speed preferences.

Magic Mouse Stops Responding

• If your mouse didn’t respond at all, please try to turn off Bluetooth -> shut down your Mac -> disconnect the mouse -> wait for a few seconds -> reconnect the mouse -> turn on your Mac and enable Bluetooth again.
• If this also failed, please try to check Mac for wireless interference.

The Mouse Isn’t Tracking Correctly

How to fix the tracking issues?

• Define the Tracking speed.
• Try a different surface.
• Inspect the sensor window and clean it.
• Turn off the nearby Bluetooth wireless devices one by one until the issue improves.