It is very annoying to encounter the “Error loading media: File could not be played” message when you want to watch the video, and if you are looking for the methods to fix the issue, then you should read this post written by MiniTool.

Normally, the culprit of the “Error loading media: File could not be played” error is your browser, but sometimes you can meet this error because of video or player issues. But luckily, you can find methods to fix the error no matter what it is caused by.

Tip: Sometimes you may find that Chrome consumes much RAM, then you can read this post to find answers - Why Does Chrome Use So Much RAM? Here Is the Answer!

Method 1: Update Chrome to the Latest Version

If you have made sure that the error message only appears on Chrome, then you can try to update Chrome to the latest version to fix the error.

As you know, the out-of-date browser may cause many problems, and the “Error loading media Chrome” error is one of them. And an easy method to fix this error is to update your Chrome to the latest version.

You can go to Chrome's official website and download the latest version of Chrome. Once the download is complete, simply double-click on the downloaded file and gradually install Chrome on your computer.

Launch the new version of Chrome and check if you can watch the video. If the error persists, try the following methods.

Method 2: Clear Cache, Cookies and Browser History

If updating Chrome to the latest version cannot fix the “Error loading media File could not be played” error, then you can try to clear cache, cookies and browser history. Here is a quick guide:

Step 1: Open your Chrome browser and then click Customize and control Google Chrome option or the three vertical dots icon in the top-right corner of the tool bar.

Step 2: Go to More tools > Clear browsing data.

Step 3: Set the Time range to All time and then check the box next to Browsing history, Download history, Cookies and other site data and Cached images and files. Click Clear data.

click Clear data

Step 4: Restart Chrome and check if you can watch the video.

Method 3: Disable the Extensions

Although extensions are very useful when you are using browsers, they can cause troubles such as the “Error loading media File could not be played” error.

Fortunately, there is an easy method to determine if the extension is triggering the problem. Just open Chrome in Incognito Mode. To do this, click the three vertical dots icon and choose New Incognito Window.

In addition to allowing you to browse more privately, Incognito Mode disables all extensions by default (unless you manually allow them). In Incognito Mode, open the URL that says “Error loading media: File could not be played”.

If the video is displayed properly in Incognito Mode, it is very likely that the extension interferes with the playback of the video. Now follow the instructions to disable the extensions one by one to find the extension that causes the problem.

Step 1: Open your Chrome browser and then click Customize and control Google Chrome option or the three vertical dots icon in the top-right corner of the tool bar.

Step 2: Go to More tools > Extensions.

Step 3: Choose an extension and switch the toggle off and then relaunch your Chrome to check if you can watch the video.

Step 4: Repeat the steps above for all extensions you’ve installed. Then you’ll know if the problem is caused by the extensions.

Method 4: Reset Your Browser Settings

You can meet the “Error loading media File could not be played” error due to faulty browser settings. So try to reset your browser settings.

Step 1: Open your Chrome browser and then click Customize and control Google Chrome option or the three vertical dots icon in the top-right corner of the tool bar.

Step 2: Click Settings and then click Advanced or Show Advanced Settings….

Step 3: Click Restore settings to their original defaults under the Reset and clean up section.

click Restore settings to their original defaults

Step 4: After you have reset Chrome, relaunch it and then check whether the error is fixed.

Method 5: Try Another Video Player

If the player does not support the media format, the “Error loading media File could not be played” error may occur, especially for the JW player. According to the JW player, it is common to load a .wmv video or a .mov video that does not use the H264 video codec.

In this case, you will not be able to watch the video online through the player. But you can download the video and watch it with other players.

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Bottom Line

To sum up, you can find five useful methods to fix the “Error loading media File could not be played” error, so when you meet the error, then try these methods mentioned above.

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