The “Facebook Messenger not working” issue is usually seen when people use Facebook Messenger. The issue can be triggered by many factors. Therefore, in this article on MiniTool Website, you will see why the “Facebook Messenger not working” issue happens and how to fix this annoying issue.

Why Does the “Facebook Messenger Not Working” Issue Happen?

It is reported that Facebook Messenger won’t open when they attempt to send or receive messages. It is a kind of complicated issue that can be triggered by multiple little problems. For example, a poor Internet connection can cause a Facebook Messenger outage.

Besides, some glitches can lead to the same result. Also, if you have a long time neglecting the update notification, that may be the culprit of the “Facebook Messenger not working” issue.

How to Fix the “Facebook Messenger Not Working” Issue?

Fix 1: Restart Your Device

First of all, you can restart your device when Facebook Messenger won’t load messages. You know how easy the way is but it is a kind of panacea. Some little glitches can disappear by restarting the device.

Usually, the power button locates by the side of the device and you can long press the button until a menu appears. Then you can choose to restart your device.

Fix 2: Check the Internet

You’d better check the Internet connection when you see Facebook Messenger not showing messages.

You can disconnect and reconnect your Internet first to see if that can return the Internet to normal. Or you can restart your router and modem and this method always works. Some useful methods, such as changing your wireless with an Ethernet cable or closing useless background running apps, are also available for you.

Fix 3: Enable Background Data

Another possible culprit may be the restricted background data. If you refuse to allow the background data, your work and social apps will fail to connect to the Internet. So, you can check if you have turned it on.

Step 1: In Settings, go to Apps & Notifications.

Step 2: Choose Manage apps and the Messenger app.

Step 3: Click Mobile data & Wi-Fi and ensure the Background data is turned on.

Fix 4: Force Quit the Messenger App

If you find that Facebook Messenger is stuck and no messages show up, you can force quit Messenger.

Step 1: In Settings, click Apps & Notifications.

Step 2: Choose to view all apps and select Messenger.

Step 3: Then hit Force Stop.

Fix 5: Clear the Messenger Cache

To clear cache regularly is a good habit to keep the app running well.

Step 1: Repeat step 1 and 2 in fix 4.

Step 2: Choose Storage & Cache and then hit Clear Storage.

At last, restart your device and try Messenger again.

Fix 6: Update the Messenger App

As we mentioned, you need to check if your Messenger app is the latest.

Step 1: Go to your App Store or Play Store and search for Messenger.

Step 2: Tap on Messenger and see if the Update button shows. If yes, you can press it and finish the update.

Fix 7: Reset App Settings

Another way to fix the “Facebook Messenger not working” issue is to reset app settings.

Step 1: Go to Settings and choose System.

Step 2: Tap on Reset options and then Reset app preferences.

Step 3: Press RESET APPS to ensure the option.

Step 4: Go back to Reset options and choose Reset Wi-Fi, Mobile & Bluetooth.

Step 5: Then choose Reset settings.

After these resets, you can try your Messenger to ensure the issue has been fixed.

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Fix 8: Reinstall the Messenger App

This method may be the most useful one but some data may be lost. You’d better have a backup.

Step 1: Long press the Messenger app and choose Uninstall from the drop-down menu.

Step 2: Go to the App Store or Play Store to reinstall the app.

Bottom Line:

In this article, you may have learned how to fix the “Facebook Messenger not working” issue. You can find a targeted method to fix your issue. Hope this article can resolve your concerns.

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