When you try to watch a movie on HBO Max, you find that HBO Max subtitles not working. Whether you use Windows or iOS or Android, you may encounter the issue. Now, read this post from MiniTool to find some solutions.

HBO Max Subtitles Not Working

HBO Max is a platform for users to watch movies or TV shows. However, many users encounter some issues such as HBO Max can't play the title, HBO goes keep buffering, HBO Max not working, etc. Recently, there is another error - HBO Max subtitles not working.

Subtitles are essential for any streaming platform since they can help you understand certain lines in a movie or TV show where characters need to speak quietly. It also helps people with hearing problems understand what they are watching.

Corrupted installation files are a common cause of this issue on HBO Max. Besides, if HBO's servers are currently down or your network is slow, the “HBO Max subtitles not working” issue can also appear. Next, let’s see how to get rid of the issue.

HBO Max Download, Install and Update for Windows/iOS/Android/TV
HBO Max Download, Install and Update for Windows/iOS/Android/TV

If you want to get the HBO Max download for your Windows/ iOS/Android, this post is what you need. Besides, you can know how to update it.

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How to Fix HBO Max Subtitles Not Working

Fix 1: Check the Servers’ Status

If the HBO Max servers are down, the closed captions will be not working. You should go to check the servers’ status. Go to the Downdetector website to have a check. If servers are down, you can only wait until HBO engineers fix the issue at the end.

Fix 2: Check Your Internet Connection

If your Internet connection is unstable or disabled, the “HBO Max subtitles not working” error can easily happen. To rule out this possibility, you can check whether other Internet-connected devices can use the Internet normally. You can also restart the router or modem to have a try.

Fix 3: Turn off VPN

VPNs can cause network outages and delays since VPNs make random changes to your network, you must use a VPN that has been verified and tested. Thus, you had better turn off VPN temporarily to check if the “HBO Max subtitles not working” issue has been fixed.

Also see: How to Turn off VPN on Windows 10? Here Is a Tutorial

Fix 4: Clear Cache and Cookies

Clearing the cache on the HBO Max app may be helpful to fix the “HBO Max subtitles not working” issue. There are the steps for Windows and Android and iOS users.

Windows Users:

Step 1: Open Google Chrome and click the three-dot button in the upper right corner.

Step 2: Choose More tools and click Clear browsing data.

Step 3: In the pop-up window, set Time range to All time. Check the Cookies and other site data and Cached images and files options. Then click Clear data.

click Clear data

Android Users:

Step 1: Go to your phone settings. Tap Apps.

Step 2: Find and choose the HBO Max app. Tap Storage > clear cache.

Step 3: Repeat the process and choose clear data.

iOS Users:

Step 1: Go to your iPhone settings. Tap Safari.

Step 2: Scroll down and choose Clear History and Website Data.

Step 3: Then, tap Clear History and Data.

Fix 5: Disable the Extension

Disabling all extensions and plugins will help you fix the “HBO Max subtitles not working” issue. If you don't know how to remove extensions from Chrome, try the steps below:

Step 1: Open Chrome, click the three dots on the upper right corner of the window and then choose More tools from the pop-up window.

Step 2: Then select Extensions from a list of options.

Step 3: Scroll down to find the extension and click the Remove button on the extension. Then, remove them one by one.

Fix 6: Update/Reinstall HBO Max

Your HBO Max app may be causing problems due to improper app installation. Uninstalling and reinstalling it will give you a better app to stream your favorite shows. Besides, you can try to update it to fix the “closed captions not working on HBO Max” issue.

Final Words

These are the common fixes and you can have a try if your HBO Max subtitles are not working. If you have any other useful ways, tell us in the following comment.

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