Netflix error code UI-113 occurs when the Netflix app on your streaming device is unable to connect to Netflix. To a great extent, this error code is caused by your network issue. Some other factors can be potential culprits. This article on MiniTool Website will tell you how to get rid of this error code.
What Does the Netflix UI-113 Error Mean?
When you want to access Netflix, a “Couldn’t connect to Netflix” message occurs to tell you that the Netflix app on your streaming device is unable to connect to Netflix. So what does the Netflix UI-113 error mean?
It may mean that you have corrupted cache data on your streaming device that is causing an interruption in your connection or causing security violations. Excessive cache pile-up or cache data corruption could result in the Netflix UI-113 error code.
It may mean that you have a poor Internet connection. The streaming device you are using is having a hard time capturing a stable connection. Some intermittent interruptions to your Internet can lead to the UI-113 error message.
It may mean that the Netflix server has gone wrong. You may check this issue by going to its official Twitter website or other official sites. Usually, some important information will be issued here. Or you can check the server status from the Downdetector.
Troubleshooting Steps for Netflix Error Code UI-113
Fix 1: Check Your Internet Connection
As mentioned before, a well-performed Internet is necessary to keep a well functioning of Netflix.
You can try other devices or programs to see if they can perform well in the way to exclude the Internet issue.
If you want to troubleshoot the Internet issue and use Netflix on your computer, you can refer to this article: 11 Tips to Troubleshoot Internet Connection Problems Win 10.
If you are using some streaming devices, you can check the router and modem or change to using an Ethernet cable.
When you encounter network connection issues, you can reboot your router and modem to fix them. This post will show you how to restart a router and modem.
Fix 2: Restart Your Device
You can shut off your device and then restart it. This method is also available for any streaming device, including Roku, to fix Netflix error code UI-113.
Or you can shut down your streaming device first and then unplug it from power. Leave the device unplugged for about a minute and plug it back in after a minute or two.
Fix 3: Clear the Netflix App Data
Different devices have different settings for clearing Netflix cache. So let’s take Fire TV as an example.
Step 1: In Settings, go to Applications and then Manage Installed Applications.
Step 2: Select Netflix and click Clear data and Clear cache.
Fix 4: Sign out of Netflix
If the above methods are of no use to you, you can sign out of Netflix on all devices to get rid of the UI-113 error message.
If you can’t figure out how to sign out of Netflix on some streaming devices, you can follow the next steps. But it is recommended to sign out your accounts on each device and those steps can be your last resort.
Step 1: Go to Netflix.com and click on your user icon.
Step 2: And then click Accounts and scroll down to select Settings.
Step 3: Click Sign out of all devices and then click Sign out to confirm your choice.
Then you can sign in on your device again to check if the issue can be fixed.
After reading this article, you may have an overall picture of Netflix error code UI-113. To get rid of Netflix error code UI-113, you can follow the above methods. Every method targets troubleshooting the possible culprit. Hope this article can resolve your concerns.