Outlook not updating is a common issue that usually occurs when there's a problem with your system, Outlook client, profile, or data file. Don’t panic. If you are struggling with this issue, this article on MiniTool Website will give you a step-by-step guide to fix the Outlook not updating issue.

Outlook Not Updating

When you encounter the Outlook inbox not updating issue, emails are delivered only when the user clicks the Update Folder option under the Send/Receive tab in Outlook. Besides, you may find a delay in sending or receiving emails, slow or no search results, and slow load time on Outlook.

Then, here are some reasons for Outlook email not updating:

  1. Poor network connection
  2. Damaged or corrupted PST file
  3. Disabled auto-update feature
  4. Slow refreshing rate of your inbox
  5. Synchronization issue between offline and online items
  6. Wrong email settings
  7. Inconsistent Outlook data file
  8. Oversized local cache

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Fix Outlook Not Updating

Fix 1: Clear Offline Items

As we mentioned before, it is possible that there are some synchronization issues between offline and online items so you can clear offline items to fix Outlook not updating.

Step 1: Open your Outlook and go to the inbox folder.

Step 2: Right-click on the folder where you want to clean all offline items.

Step 3: Choose Properties… from the drop-down menu.

Step 4: Under the General tab, choose the Clear Offline Items option.

Step 5: Then click OK and then OK when a warning dialog box comes out to confirm your choice.

At last, you can check if the issue has been fixed.

Fix 2: Delete OST Files

If you have damaged or corrupted PST files, you will encounter the Outlook not updating issue. In this way, you can try to delete OST files and see if the issue can be resolved.

Step 1: Ensure your Outlook account has been exited and the program closed.

Step 2: Open the Run dialogue box by pressing the R and Windows keys.

Step 3: Type %LOCALAPPDATA%\Microsoft\Outlook\ and press Enter.

Step 4: Then the Outlook folder window will appear and then right-click on the OST files and choose to delete them.

Fix 3: Increase the Inbox Refresh Rate

A slow refreshing rate of your inbox can affect Outlook’s performance. To increase the rate, you can do as follows.

Step 1: Open your Outlook and go to File.

Step 2: Choose Options and go to the Advanced tab.

Step 3: Go to the Send/Receive tab and scroll down to select the group section.

Step 4: Click on the Send/Receive Groups drop-down box and choose Define Send/Receive Groups.

Step 5: Click on All Accounts and then check the option of Schedule an automatic send/receive every minutes to choose how often you wish the app to update the folder.

Then you can save the choice and close the window.

Note: This process works on Outlook 2007 and older.

Fix 4:  Update Outlook App on Mobile Device

If you are using the Outlook app on your mobile device, you can check for updates.

Step 1: Go to App Store or Google Play Store.

Step 2: Search for the Outlook app and then check if the interface shows you any available Outlook versions. If there is, please follow the instructions to finish your update.

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Bottom Line:

The guide to resolving the Outlook not updating issue has been clarified. Hope this article is useful for you.

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