Fresh Fixes: The Last of US Part 2 Remastered Incompatible GPU

TLOU2 Remastered A GPU Supporting D3D Feature Level 12 or Higher Is Required

When attempting to launch The Last of Us Part 2 Remastered via Steam or other platforms on Windows, you may encounter this error message: A GPU supporting D3D feature level 12 or higher is required.

While this message literally indicates that your graphics card lacks support for D3D feature level 12, the issue is not always hardware-related. In many cases, it can also stem from outdated graphics card drivers, low virtual memory, or corrupted game files.

To help you identify the root cause and get back into the game, here are several effective solutions you can try.

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How to Fix The Last of US Part 2 Remastered Incompatible GPU Error

Way 1. Check the GPU Model

When The Last of US Part 2 Remastered incompatible GPU error appears, the first step for you is to check whether your graphics card actually supports D3D feature level 12. If you are using some older models that may not meet the requirements to run The Last of Us Part II Remastered, it is time to upgrade your GPU.

How to check if your graphics card supports D3D feature level 12?

Step 1. Press Windows + R to open Run.

Step 2. Type dxdiag in the text box and press Enter.

Step 3. Go to the Display tab, and the supported feature levels are listed in the right panel.

If your graphics card does not support D3D feature level 12, you need to purchase a more advanced one. If it does, use the following workarounds.

Way 2. Update the Display Card Driver

Even if your graphics card supports feature level 12, if the graphics card driver is not updated, it may cause the system to incorrectly detect the display card and lead to false errors. Follow the steps below to update the graphics card driver.

Step 1. Right-click the Start button on the taskbar and choose Device Manager.

Step 2. Double-click on Display adapters to expand it.

Step 3. Right-click your graphics card and choose Update driver. Now you can let Windows search for the most appropriate driver or use the driver you downloaded.

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Way 3. Perform a Clean Install of the Graphics Card Driver

If there are leftover components, configuration files, or registry entries from previous graphics driver versions, they can conflict with the current driver and cause the incompatible GPU error. Therefore, if the error persists after updating the driver, it is recommended to perform a clean uninstallation of the existing driver and then reinstall the latest version.

You can download DDU (Display Driver Uninstaller) and use it to completely uninstall the driver. Next, visit the website of your graphics card manufacturer to download the latest driver on your computer. Finally, run the downloaded driver and install it.

Way 4. Increase Virtual Memory

Insufficient virtual memory may also cause the incompatible GPU error. In this case, you can allocate appropriate memory to fix the problem.

Step 1. Open Windows Settings and click System > About > Advanced system settings.

Step 2. Click Settings in the Performance section.

Step 3. Go to the Advanced tab and click Change in the Virtual memory section.

Step 4. Untick Automatically manage paging file size for all drives. Tick Custom size, and input the initial size and maximum size. Afterward, click Set and hit OK in each open window to confirm.

Generally recommended settings:

• Minimum: 1.5 times the physical memory.
• Maximum: 3 times the physical memory.

Way 5. Verify the Game Files

Sometimes, if the game files are corrupted or damaged, The Last of US Part 2 Remastered incompatible GPU error may also occur. In this case, you can try verifying the integrity of the game files. For Steam, follow the following steps.  

Step 1. Right-click the game in Steam Library and choose Properties.

Step 2. In the Installed Files tab, click Verify integrity of game files.

Step 3. Wait for the process to complete, and then check if the error disappears.

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Verdict

How to fix the D3D error in The Last of US Part 2 Remastered? Try the approaches mentioned above and check if they work for you. If not, you may need to reinstall the game or wait for the official fix patch.