When you are trying to log into the account after deleting an account or changing the setting of some accounts, you will come across the “We can’t sign into your account” error. Click this post from MiniTool to get these methods to fix it.
Something Needs You to Notice Before Fixing
Save All of Your Data
The “We can’t sign into your account” error is quite common in Windows 10 and can be fixed with simple methods. The reason for this error is that there are some problems with the registry saved on your computer or some third-party applications (mostly antivirus) block the operation.
The account will be inaccessible and you might lose your data because the operations will be manipulating the settings of the account. Thus, it is important to backup all your data before starting to fix the error.
How to keep data safe? How to back up files on windows 10? This post will introduce 4 ways to back up files with ease.
Access an Administrator Account
The methods involved are meant to be executed after you log into an account. It is necessary for you to access some other administrator account on your computer because you will change account settings and disable software.
How to Fix the “We Can’t Sign into Your Account” Error
Next, I will introduce how to fix the “We can’t sign into your account” error.
Method 1: Disable All Antivirus Applications
Misconfiguration and conflicting with antivirus software installed on your computer is one of the reasons for this error and preventing you from accessing your profile. Your PC is constantly monitored by all antivirus software and the antivirus software tries to block any suspicious activity.
As one of the antivirus applications, Avast was reported that it had a lot of false positives and disrupted access to your profile.
You can disable or uninstall your antivirus, read this post to get the methods - Multiple Ways to Disable Avast for PC and Mac Temporarily/Completely. Then restart your computer after disabling and see if you access your profile without any problems.
Method 2: Change the Registry and Install Windows Updates
If the antivirus is not at fault, you can try changing the registry and installing latest Windows updates. Here are the steps:
Step 1: Boot your computer in Safe Mode. Once in safe mode, press the Windows + R keys, type regedit, and press Enter.
Step 2: Then you should navigate to the following file path:
Step 3: Expand the S-1-5-18 folder and click ProfileImagePath. Then double-click RefCount and change the value from 1 to 0.
Step 4: Click OK to save changes and restart your computer.
Step 5: After your computer is rebooted, you should press the Windows + S keys and type Windows update to open the Settings application.
Step 6: Now you should check for any available updates and install them immediately.
Then restart your computer and check if the issue is fixed. If not, you can try the next method.
Method 3: Change Password from Another Account
This solution is to change the password from another account. The steps are as follows:
Step 1: Navigate to safe mode and create a temporary account.
Step 2: Open Microsoft’s official website and log into the affected account (using your Microsoft ID).
Step 3: Then log back into the affected account.
If the account is still inaccessible and the error message is still on the screen, do not close the error message and perform the following steps.
Step 1: Right-click the Windows icon, then select Shut down or sign out. And click Sign out.
Step 2: Then sign back in the account and use the correct password for login.
Now, you can check if the problem is solved.
Method 4: Create a Local Account and Restore Data
If the error is still existing, you can try the last solution by creating a local account and restoring data.
Step 1: Type Settings in the Start menu dialogue box and click Accounts.
Step 2: Then click the Family & other people option and select Add someone else to this PC.
Step 3: Windows will guide you through the wizard on how to create a new account. Then click the I don’t have this person’s sign-in information option when the new window comes forth.
Step 4: Select the Add a user without a Microsoft option and input the details.
Then you can easily switch to a new local account, move all your personal files to it and test the local account thoroughly. Use the file path listed above to import all the app settings from the previous. Then sign in your Microsoft account.
Now you can delete your old account and continue to use the new one. You should make sure the new account is logged out from the previous account if your Microsoft account cannot be connected with this new local account. That’s all information about the “We can’t sign into your account” error on Windows 10.