Fix Android Touch Screen Not Working and Recover Its Data
- Part 1: Are You Facing Android Touch Screen Not Working Issue?
- Part 2: How to Recover Data from Unresponsive Android Phone
- Part 3: How to Fix a Touch Screen that Doesn't Respond
- Part 4: Summary
- Related Articles
- User Comments
Part 1: Are You Facing Android Touch Screen Not Working Issue?
Compared with keyboard phone, touch screen phone wins a lot of users all over the world nowadays due to its advantages, such as high speed, easy operation, durability, and more. When you are enjoying its merits, you may also face some issues. Android touch screen not working is a typical problem.
In general, this unresponsive Android touch screen issue can be divided into two situations: software problem and physical damage. When you are facing this issue, you will be unable to operate your Android phone normally, let alone use the data on it. So, you have to fix your Android phone touch screen to make your Android device return to normal state.
In fact, there are different solutions to solving different kinds of Android touch screen not working issues. However, before fixing this issue, we recommend you to recover data from unresponsive Android phone to a safe location to keep your Android data safe.
Then, in the following contents, we will show you how to recover data from your Android phone with touch screen not work issue in part 2, and how to fix Android touch screen not working issue which is caused by software problem and physical damage in part 3. Please keep on reading to get some useful information.
Part 2: How to Recover Data from Unresponsive Android Phone
To recover data from your unresponsive Android phone, you need to use a piece of dedicated Android data recovery software. When you are looking for such a tool on the internet, you will find many choices. But, which one is reliable and effective? In this post, we recommend you to use MiniTool Mobile Recovery for Android.
This software is designed to recover data from all kinds of Android phone with its two powerful recovery modules: "Recover from Phone" and "Recover from SD-Card". The recoverable data contain deleted and existing ones and the data types this software can retrieve are various, including photos, videos, messages, contacts, call logs, music files, documents, and more. In addition, this software will save your Android data to your computer, and you are able to use these files directly after Android data recovery.
Now, we suggest using the Free Edition of this software to have a try, and this free software allows you to recover 10 files of one type each time.
As to Android touch screen not working issue, you need to use "Recover from Phone" module to recover your Android device data. Before using this recovery module, there are some matters you should pay attention to:
1. When you want to use an Android data recovery program to retrieve your Android data from the device directly, you need to root your Android device in advance. Otherwise, this software will not work successfully. MiniTool Mobile Recovery for Android is not an exception. But, now you are unable to operate your Android device normally. So, you should guarantee that your Android device has been rooted before.
2. The USB debugging of your Android device should have been enabled before and you should connect your phone to the computer which you have always allowed USB debugging on it because you need to do these two operations by tapping on your Android touch screen. But, you know the Android touch screen doesn't work now.
3. Please make sure your Android device is still on. If not, this software will be unable to detect the data on the device. For example, your Android phone is dropped to the ground heavily, the touch screen is broken and you are unable to turn your Android device on successfully, we will regret to tell you that this software can't help you to recover the data on it. In this situation, you had better send it to an official authorized store to repair your phone.
If you want to recover your files from an Android phone with cracked touch screen, you can refer to this post to do this job: "Recover Data from Broken Android Phone" Issue Is Solved.
As long as you are sure your Android device can meet these prerequisites, you can follow these steps to recover its data:
When you are using this software to recover files from your phone with Android touch screen not working, you have to close any other Android management software to make this MiniTool software work normally.
Step 1: Connect your Android phone to your computer via USB cable and open this software to enter its main interface as follows. Here, you will see its two recovery modules. To recover data from your Android device directly, you need to click on "Recover from Phone" module to continue.
Step 2: This software will identify your Android device automatically and then enter the following "Device Ready to Scan" interface. Here, you will see the supported recoverable data types as well as two scan methods. Then, you can check one scan method and click on "Next" button to continue.
There are two scan methods in the "Device Ready to Scan" interface: "Quick Scan" and "Deep Scan". Which one is your choice? Please read the following introduction and choose one scan method according to your own need.
The first scan method "Quick Scan" is used to recover your text data on your Android device, including contacts, messages, call logs, and WhatsApp messages & attachments. When you choose to use this scan method, these text data types will be checked by default. But, you are allowed to uncheck the unnecessary data types if you want. In addition, this scan method will scan your Android device in a fast way.
The other scan method "Deep Scan" will scan your entire Android device and recover all your Android device data. When you check this scan method, all the data types will be checked by default and you are not allowed to uncheck the data types you don't want to recover. This scan method will cost you a long time. You should be patient.
Step 3: When the scan process is completed, you will enter the scan result interface as shown below. On the left side of this interface, you will see the supported recoverable data types list. Here, you can choose one data type from the list and view its result in this interface. For example, if you want to recover messages from your Android device with unresponsive touch screen, you can click "Messages" from the left list to make this software only show you the selected data type.
Obviously, you will see that the deleted files are in red and the existing ones are in black. Besides, you are even allowed to preview some types of data, such as photos, messages, contacts, call histories, and more. Then, you can select the target files you want to recover and click on "Recover" button to continue.
Step 4: This software will show you a small pop-out window. In this window, you will see a storage path which is specified by this software. If you want to save the selected files to this default location, please just click on "Recover" button in this small window.
Of course, you can also click on "Browse" button to choose another location on your computer to save these files.
Step 5: After you click on "Recover" button to save the selected files, you will see the following pop-out window. In the lower left corner of this interface, you will see a "View Result" button. You can click on this button to enter the specified storage path and view the recovered Android files directly.
You can see that this software is really useful to recover data from unresponsive Android phone. If your friends are facing this issue, you can share this software with them.
The Free Edition of this software only allows you to recover 10 files of one type each time (please see the detailed introduction in this previous article: Limits in MiniTool Mobile Recovery for Android Free). If you want to break these limitations to recover more files from your device with unresponsive Android touch screen, you can choose to get an advanced of this software from the MiniTool official site.
As to Android touch screen not working issue, "Recover from SD-Card" module is not involved to solve this issue. But, if you want to know how to use this recovery module to recover your Android data from SD card of your phone, you can refer to this post to learn the related information: How Can You Recover Deleted Files from SD Card Android?
Part 3: How to Fix a Touch Screen that Doesn't Respond
Now, it's time to tell you how to fix the Android touch screen not working issue. As it is mentioned in the first part, this issue has two situations: software problem and physical damage. So, this part will be divided into two sections accordingly.
Situation 1: Software Problem
Way 1: Try to restart your Android device
If your Android phone or tablet is equipped with a removable battery, you can just take it out, then put it back in and turn on your Android device as usual.
If you don't have a removable battery, please see the following guidance:
Here, we take Samsung phone as an example. Hold the Power button and Volume Down button at the same time for a while until the touch screen becomes black. After 1 minute or so, please restart your Android device again.
In many cases, the touch screen will return to normal state after you reboot the Android device.
If this problem persists, please try way 2.
Way 2: Remove the SD card & SIM card
Android touch screen not working issue may be caused by faulty Android SD card or SIM card sometimes. In this situation, you can force to power off your Android device (see the steps in way 1), remove the back cover of your Android phone and then take off the SD card & SIM card.
After that, you can restart your Android phone or tablet to check whether its touch screen can work normally or not.
If this way still doesn't work for you, you can use the third way.
Way 3: Restore your Android device to factory settings
Factory reset will delete all the files and settings on your Android device. To keep your Android data safe, you had better back up your data on the device. Since the Android touch screen doesn't respond, you are unable to back up the files to your Google Account. Here, we recommend you to use MiniTool Mobile Recovery for Android to back up your files to your computer. Please refer to this article to do this job: How to Transfer Files from Android to PC Effectively?
Then, you can follow these steps to restore your Android phone or tablet to factory settings.
Step 1: Put your Android phone into Recovery Mode
Different Android devices have different ways to enter Recovery Mode. Here, take Samsung Galaxy S7 as an example: force to shut down your Android device, then press "Power", "Volume Up" and "Home" buttons at the same time to enter the Recovery Mode.
Step 2: Choose "wipe data/factory reset" option to make it work
Press "Volume" buttons to choose "wipe data/factory reset" option and press "Power" button to select this option. Then, highlight "Yes" option and use "Power" button to confirm it.
Step 3: Quit Recovery Mode to reboot your Android phone
After factory reset process, you will see the Recovery Mode menu again. Next, please use "Power" button to choose "reboot system now" option to restart your Android device.
If these three ways can't help you to fix this issue, you'd better send it to the official store and ask for professional after-sales service.
Situation 2: Physical Damage
If the Android touch screen is cracked or water damaged, you need to replace the damaged touch screen or repair your Android device. Just contact the official manufacturer and do as it tells you.
Part 4: Summary
Until now, you know how to recover data from unresponsive Android phone with the "Recover from Phone" module of MiniTool Mobile Recovery and different ways to fix the unresponsive Android touch screen. When you are facing Android touch screen not working issue, just try these solutions mentioned in this post to help you out.
Should you have any question when you are using MiniTool Mobile Recovery for Android, you can describe your issue in the email and send it to [email protected]. Meanwhile, you can also leave a message in the following comment area. After receiving your email or message, we will reply you as soon as possible. Of course, your useful solutions and suggestions are also appreciated here. Thank you very much!