Have you ever encountered a process system isn't responding error? Do you know how to recover lost data from an Android in this situation? Now, please read this post to obtain some useful solutions.

Error Message - Process System Isn't Responding

Today, a lot of Android users, especially Samsung users, have reported that they encountered an error message reading Process system isn't responding. Do you want to close it?

process system isn't responding

Here, let’s see a real life example:

I got s7 edge for 4 days now. But every time I tried to turn my phone off I always get this message process system isn't responding and then it will turn off. By the time, it turns on the screen keeps on flashing with nothing on it. Please help. Thanks.forums.androidcentral.com

Generally, this is a common error that can be found on virtually any kind of Android device including Samsung, Alcatel, Sony, Lenovo, LG, Xiaomi, and Nexus, etc. If you are suddenly experiencing the process system isn't responding message on your Android device, don't worry becasue you can check out this post to find out to fix this issue effectively. It is recommended to check the reasons causing the error before trying the list of solutions.

Fixed - Unfortunately, The Process com.android.phone Has Stopped
Fixed - Unfortunately, The Process com.android.phone Has Stopped

Here, we show 7 unique solutions to effectively fix the “Unfortunately, the process com.android.phone has stopped” problem.

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Why Does The Process System Isn't Responding Error Occur?

Most users have reported they encounter this error after getting a new Android OS update or installing apps from outside Google Play Store. Of course, there are other reasons that are responsible for this error, and they are:

  • A Software conflict.
  • Insufficient storage space or memory-internal as well as external SD card.
  • Corrupted SD card.
  • Malicious apps installed from unknown sources.
  • Unreliable custom ROM (rooted devices only).
  • Missing system files.

In a word, there are many reasons why the error may appear. If your Android phone contains some important data, you had better recover them before fixing the phone in case of any accidents.

Now, you might be wondering:

How do I recover data from my Android?

Part 1. Recover Data from Android

Fortunately, MiniTool Mobile Recovery for Android, a professional Android data recovery software developed by MiniTool Software Ltd., can help you effectively recover lost data from Android with the process system isn't responding error.

Step-by-Step Guide to Recovering Lost Data from an Unresponsive Android


  • When you are using MiniTool software to recover files you have to close any other Android management software to make this software work normally.
  • You should root your Android device no matter which Android data recovery software you are using. Here, you might be interested in this post How to Root Your Android Device.

First of all, you need to download MiniTool Mobile Recovery for Android and then install it on  your computer.

Free Download

Now, try the following steps to recover lost data from an unresponsive Android.

Step 1. Choose recovery mode

Launch MiniTool Mobile Recovery for Android and then click Recover from Phone module.

Note: if you want to recover data from an SD card, you can click the Recover from SD-Card button. Our previous post Two Ways to Recover Deleted Files from SD Card Android is recommended here.

choose Recover from Phone

Step 2. Connect your phone to your PC

Then, this professional Android data recovery software will automatically detect the connected device.

analyzing device

Step 3. Enable USB debugging mode

Different Android OS versions have different steps to enable USB debugging. You can view the corresponding tutorials to enable your USB debugging mode according to your Android version.

enable USB debugging

Step 4. Allow USB debugging

USB debugging authorization is required if it is the first time your Android device is connected to the PC. It is recommended to check Always allow from this computer on your phone and then click the OK button.

allow USB debugging

Step 5. Select a suitable scanning method

In the Device Ready to Scan interface you can see two scan modes:

Quick Scan will scan your device in a fast way. However, it only supports recovering deleted contacts, short messages and call records.

Deep Scan will scan the entire device so that more files could be recovered. But, this mode may cost more time so please wait patiently.

choose Deep Scan

Here, you can choose Deep Scan and then click on the Next button to start a scan analysis.

Step 6. Analyze device

Now, MiniTool Mobile Recovery for Android will analyze the data on your Android device and then scan your device.

Step 7. Recover all needed files

After scanning, this professional Android data recovery software will list data types on the left side of this interface. All the found data types are marked in blue and the file types that are not found are marked in gray. At this time, select all needed files, and then click the Recover button to store them.

enter scan result interface

Useful Information:

While saving files, most users will receive a prompt as follows.

trial limits

This is because the free edition of MiniTool Mobile Recovery for Android enables you to recover 10 pieces of files and only one type of data once. (Limits in MiniTool Mobile Recovery for Android Free) Therefore, to recover all found files you had better upgrade your MiniTool.

Part 2. How to Fix Process System Isn't Responding on Android Device

Solution 1: Restart Your Device to Clear the Freezing Error

When you receive the process system isn't responding error message on Android the first thing you can do is to restart your device to try and fix it.

Hold the Power button until the boot window pops up.

Tap on Reboot (Restart on some devices) to restart your phone.

If that doesn't work, you can press the Power and Volume Up button at the same time and hold them until your screen turns off. After that, press the Power button to restart the device.

force restart Android

If you still get the process system isn't responding error after trying the easiest way, keep reading to try out solution 2 below.

Solution 2. Make Sure You Have Enough Internal Memory

As we know, system restore may fill up your phone's memory. As a result, you are likely to receive the Android error message - Process system isn't responding. Do you want to close it?

Therefore, please make sure your device's internal memory has at least 500MB of free space and free RAM so that it can function properly. Click on the Settings > Memory & Storage to check the device storage.

If your internal memory is less than 500MB, you can clear up some large-size photos or applications or move files from Android to PC to free up some space.

Top Recommendation

Generally, deleting files or moving files cannot solve the low internal memory issue. If you want to effectively and quickly increase your Android internal memory, you can try using an SD card. Here, this post 7 Methods to Increase Internal Storage Space of Android will tell you more information.

Solution 3. Update All the Apps Installed on Your Device

Some users reported updating apps that they have installed on their device already is another common way. Therefore, you can try the following steps to fix the process system isn't responding problem on your device.

The steps are:

Step 1: Open the Google Play Store app on your Android device.

Step 2: Press the three-line menu button on the top-left corner of the screen and select My apps & games from the slide-out menu that you see.

choose My apps & games

Step 3: At this time you can see a list with all the apps that need to be updated. You can update every app to the latest version or tap on the Update All on the top-right corner to schedule them all for updating.

Solution 4. Update System Software

After updating all the installed apps, it is also important that you must make sure that all the latest software updates have been downloaded and installed on your device.

Generally, software updates can not only bring new optimizations and features to a device, but can also fix critical issues on a software and hardware level. To make sure the system software is up to date you can try the following steps.

From the home screen of your Android device go to the Settings > About phone > Software update > Check for Updates.

check for updates

Then, your device will search for available system updates. If there is an update available, you will see the Update button at the top of the menu. Next, download it and install it on your device.

The process should take a few minutes during which your phone will reboot a couple of times. After installing the update, check your device. I hope you will not get the process system isn't responding error.

Solution 5. Check SD card

If you still get the process system isn't responding issue after trying the above 4 solutions, then it is likely that there are issues with your SD card that you are using within the device.

Firstly, you need to check whether your SD card is working fine or not. If it is corrupted, you need to replace it. Also make sure your SD card has enough free space.

Sometimes, if you have stored the apps on SD card, then you might encounter the process isn't responding issue whenever you run a respective app. To fix this issue you need to move the app from the SD card to your phone's internal storage by the following ways:

  • Click on Settings > Application.
  • Select any app.
  • Click on Move to device storage. Then, this app will be manually moved to your device's storage.

check SD card

Solution 6. Factory reset

If nothing else seems to work, you can consider performing a factory reset to resolve the process system not responding issue.

Before performing a factory reset you had better backup all needed data from your Android device by using the reliable and free tool – MiniTool Mobile Recovery for Android.

After data recovery, you can try the following steps to fix the process system isn't responding issue.

Step 1: Go to Settings and scroll down to Backup and reset.

Step 2: Click on Factory data reset and Reset device.

factory reset Android

Step 3: To erase all data from your device's internal storage, tap Erase everything.

Step 4: When your device has finished erasing pick the option to reboot your phone.

Useful tips

You can perform the factory reset operation by putting your phone into Recovery mode if you are not able to access your phone settings because of the process system isn't responding Android error.

Step 1: Press the Power and Volume Up button at the same time for at least 10 seconds. (The key combination differs from device to device.)

Step 2: After entering Recovery Mode, find the wipe data/factory reset button with the help of the Volume Up or Volume Down button and then select it by pressing the Power button.

Step 3: Select Yes – delete all user data option if your device displays any additional message for confirmation.

reboot system now

Step 4: Finally, reboot your device after the factory reset process completes.

If you have not kept the backup files before performing a factory reset, you can try using MiniTool Mobile Recovery for Android to recover lost data? Now read our previous post Solved - How to Recover Data after Factory Reset Android to find the detailed steps.


After reading, I'm hoping  you might know how to fix the process system isn't responding error on Android by yourself. Also, if you have lost any data while performing any solution you can try using MiniTool Mobile Recovery for Android to recover lost data from Android easily and quickly.

If you have a better solution to fixing the process system isn't responding issue on your Android device, please share it with us by writing it in the following comment zone.

If you have any questions or suggestions about recovering lost data from an Android device, you can directly contact us via [email protected]. We will solve it as soon as possible.

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