Is the issue the user profile service failed the logon bothering you right now? This article will introduce 3 useful methods to help you solve the user profile service failed problem. Similarly, it will also teach you how to protect your data and PC well with MiniTool ShadowMaker software.

 What Is the User Profile Service Failed the Logon Issue?

Many computer users state that when they are logging on Windows 10 they receive an error message. The detailed error message is as follows.

The User Profile Service service failed the logon. User profile cannot be load.

As a matter of fact, the error message means that the user profile has been corrupted. This issue often occurs after a Windows Update, partition resizing, user profile creation, system restore and any other causes.

the user profile service failed the logon

Fortunately, this is the right place for you. This article will demonstrate 3 solutions to solve the user profile service failed the logon issue. You may continue reading to find these solutions.

3 Ways to the Use Profile Service Failed the Logon

In this part, we will show 3 solutions to fix a corrupted file. You may take advantage of these solutions to fix the user profile service failed the logon issue yourself.

Tip: When you encounter the issue user profile cannot be loaded, you can try to reboot your computer. Sometimes restarting would be an effective way. If this method is not working, you then try the following solutions.

Solution #1. Boot into Safe Mode and Check Profile Service Status

If you encounter the issue user profile service failed, you can try to boot your computer into safe mode and check Profile Service status to fix a corrupted file. And we will show you how to fix a corrupted user profile step by step with pictures.

Click here to know different ways to boot computer into safe mode.

Step 1: First, you will need to restart your computer two to three times, and you will be directed to the Automatic Repair Window.

Step 2: Then, you need to click Troubleshoot > Advanced options to continue. Be sure to click  Startup Settings after entering Advanced options window.

choose Startup Settings to continue

Step 3: In the next pop-up window, you need to click Restart to continue.

Step 4: Then choose Enable Safe Mode by pressing F4.

select enable safe mode

Step 5: You may then press Windows key and R key together to launch Run window, type services.msc in the box and click OK to continue.

type service.msc and click OK to continue

Step 6: You need to select the User Profile Service and choose Properties from the context menu.

choose user profile service and choose Properties from the context menu

Step 7: Next, you need to change the Startup type to Automatic and ensure that the Service status is running by clicking Start button. Then click OK to continue.

change Startup type to automatic and click OK to continue

After all steps are completed, you can exit the safe mode and restart your computer to check whether the issue the user profile service failed the logon is solved.

Solution #2. Delete SID and Create a New Profile

If you encounter the issue the user profile service failed the logon, you can try to delete the error SID to solve this problem. Here, we demonstrate how to delete SID step by step.

Step 1: To delete the SID, you will need to boot your computer into safe mode just like the method mentioned above. You can learn about the detailed operations for booting your computer into safe mode from the first method. We will not talk about the detailed steps again here.

Step 2: After booting computer into safe mode, you can type View advanced system settings in the search bar on Windows 10 and select it.

Step 3: In the popup window, you need to go to the Advanced tab on System Properties window and click Settings under the User Profiles.

click Settings in the user profile

Step 4: In the User profile window, you need to choose the profile that you want to delete, and click Delete. Then click OK to continue.

Step 5: After that, you need to press Windows key and R key together to launch Run box then type regedit in the box and click OK to continue.

type regedit in the box and click OK to continue

Step 6: You will then see the Registry Editor window; you should locate and click the following registry subkey.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

Step 7: Next, click folders that begin with S-1-5 (SID key) followed by a long number and find out the find the user profile from the ProfileImagePath in the right pane.

find the correct user profile

Step 8: When you find out the right SID key you want to remove in the left pane, you need to select it and right-click it and choose Delete from the context menu.

select the right SID key and click Delete to continue

Step 9: After you have successfully deleted the SID key, you can reboot your computer to log on and check whether the issue has solved. And a new user profile will be created automatically when the user logs on next time.

Solution #3. Change Registry Editor

Furthermore, if your account is corrupted, you may also encounter the issue the user profile service failed the logon. Thus, you can try the third method to modify the registry. Here, we will illustrate how to change registry editor step by step.

Step 1: To modify registry editor, you will need to boot your computer into safe mode. For the detailed operation about entering safe mode, you can refer to the first method listed above.

Step 2: Next, you need to press Windows key and R key together to launch Run window, then type regedit in the box and click OK to continue.

Step 3: Next, locate and click the following registry subkey and find out the folders that begin with S-1-5 (SID key) followed by a long number.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

find out the folder

Step 4: Click the S-1-5 folder with a long number and locate the ProfileImagePath entry in the details pane and double click it to make sure that this is the user account profile that is resulting this error. You can check user account from the Value data of Edit String window.

check the user account

Important:

If you have two folders beginning with S-1-5 followed with some long numbers and one of them is ended with .bak, then you need to rename these folders.

  1. First, you need to right-click the folder without .bak and choose Rename from the context menu. Then type .ba and hit Enter to continue.
  2. Right-click the folder that ends with .bak and choose Rename from the context menu. Remove .bak at the end of folder and hit Enter to continue.
  3. Right-click the folder named .ba and click Rename. Change the .ba to .bak and hit Enter to continue.
  4. If you only have one folder that begins with S-1-5 followed by long numbers and ends with .bak. You need to right click the folder and choose Rename, then remove .bak at the end of folder and hit Enter to continue.

Step 5: Once you have determined where the user profile is (and it doesn’t have a .bak ending), then you may double-click RefCount and type 0 in the value data; click OK to continue.

change the value data to 0

Step 6: Once you have determined where the user profile is (and it doesn’t have a .bak ending), and choose State and type 0 in the value data; click OK to continue.

click State and change value data to 0

After following these steps, you need to close the Registry Editor window and reboot your computer. You may then log on again to check whether the issue the user profile service failed the logon is solved.

I have fixed the issue the user profile service failed the logon with the above methods. If you have the same trouble, try to use those methods to solve user profile failed issue.Click to Tweet

Top Recommendation

After you have successfully solved the issue user profile service failed, it is recommended to create a system image to protect your data and computer. The user profile service failed the logon Windows 10 issue can occur due to various reasons, but you can always use this system image you created to perform recovery when the issue or other some problems occur.

Fortunately, MiniTool ShadowMaker can help you to create a system image and also provide recovery solutions when accidents happen. MiniTool ShadowMaker, best Windows 10 backup software, provides various backup services with its multiple powerful features. These features include system backup, files and folder backup, disk backup, partition backup and many more.

In addition, MiniTool ShadowMaker also plays an important role when Windows 10 restore points missing. And you can find more fantastic functions after you use it. You are welcome to get MiniTool ShadowMaker Trial which can be used for free within 30 days. You can try this great program by clicking the button below to get an extraordinary experience or choose to purchase an advanced edition.

Free Download

After you successfully install the automatic backup software – MiniTool ShadowMaker, we will show you how to back up Windows 10 step by step with pictures.

Step 1: Launch the software and click Keep Trial to continue. Click Connect below This Computer to enter its main interface.

click Connect to enter its main interface

Step 2: MiniTool ShadowMaker will remind you to back up immediately if you haven’t used it to perform any backup action. Then you just need to click SET UP BACKUP to continue. MiniTool ShadowMaker is designed to back up the operating system by default.

On the other hand, you can also go to the Backup tab to choose what you want to back up and choose where you want to save the backup image by click Source tab and Destination tab.

Tip: It is recommended to choose an external hard drive as the destination.

choose the source and destination

Importance:

  1. The Schedule setting helps to set the backup on a regular basis. You may choose to back up daily, weekly or monthly to protect your data and PC. This function can also help you to create automatic backup in Windows 10.
  2. The Scheme setting can help to manage your disk space by deleting previous backup versions.
  3. The Options can help to set some advanced backup parameters. For example, you can set the compression level of backup image.

Step 3: Now, you can click Back up Now to perform the backup action immediately. Or you can click Back up Later to delay the backup process.

click Back up Now to start backup process

Step 4: After you have successfully created the system image, you may go to the Tools tab to create the bootable media which can be used to boot your computer and perform recovery actions to solve problems when your PC can’t boot from Windows.

It is essential for you to know how to restore to earlier date with the system backup image.

With MiniTool ShadowMaker, I can easily create a system image. It is pretty simple to operate. So just install it to protect data and PC well.Click to Tweet

Bottom Line

In conclusion, in order to fix a corrupted user profile issue, you may try the 3 ways listed above. You can try to use one of them to solve the issue the user profile service failed the logon.

After you have successfully solved the problem, it is better for you to create a system image in order to have the best recovery solutions when accidents happen.

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