On April 23, 2024, Windows 11 preview update KB5036980 was officially released. Although this update brings many new features and improvements, it also comes with some issues like account picture error 0x80070520. Here this tutorial on MiniTool offers useful solutions.
Account Picture Error 0x80070520 After Installing KB5036980 on Windows 11
Microsoft released the KB5036980 preview update on April 23, 2024, which provides many new improvements. After installing the latest Windows updates, your computer will usually receive better security protection and improved functionality. However, many users discovered that after installing KB5036980, they were unable to change their Windows account picture. While updating the account picture via Windows Settings > Accounts > Your Info, they encountered error code 0x80070520.
Error code: 0x80070520 when trying to change the user account picture after installing Windows 11 KB5036980. When I try to change the user account picture, I get an error Code: 0x80070520. But if I go back to the user accounts the picture would've actually changed. What's going on here? I tried the DISM and SFC commands but they don't fix the issue.elevenforum.com
If you are troubled by this issue, keep reading to find solutions.
How to Fix if You Cannot Change User Account Picture 0x80070520
Currently, Microsoft has no official solution for the problem of the account picture error 0x80070520. Nevertheless, Microsoft stated that they are aware of this problem and are actively seeking a solution, which will be included in the upcoming May Windows security update.
Although Microsoft has not yet provided an official solution to this error code, some users have proposed effective solutions on the forum.
Way 1. Manually Add the Account Picture to the AccountPictures Folder
A user on Reddit mentioned that he has found a solution to this problem. The method he describes is to convert the image you want to set as your profile picture to PNG image format, then copy and paste it to the following location path in File Explorer:
C:\Users\username\AppData\Roaming\Microsoft\Windows\AccountPictures
To convert an image to the PNG format, you can use the Windows built-in tool, Paint. Here we take converting a JPG image to PNG for example.
Step 1. Right-click the JPG image and choose Open with > Paint.
Step 2. In Paint, click File > Save as > PNG picture > Save.
Alternatively, you can use the professional image converter, MiniTool PDF Editor, to convert the image format.
After that, you need to copy and paste the PNG file to the above location.
Way 2. Uninstall Windows 11 Update KB5036980
Some users reported that uninstalling the new Windows 11 update KB5036980 is also an effective solution to the account picture error 0x80070520. To uninstall Windows updates on Windows 11, you should go to Settings > Windows Update > Update history > Uninstall updates > click the Uninstall button next to KB5036980.
If neither of the above two methods can help you get rid of account picture error 0x80070520, then you need to wait for Microsoft’s official solution. Windows updates are usually released on the second Tuesday of each month. The specific time is usually 10:00 AM Pacific Time.
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Bottom Line
After reading this article, you should already know that Microsoft is looking for a solution for account picture error 0x80070520. In addition, if you are eager to update the account picture, you can try the method proposed by users on the forum. That is, manually add pictures to the AccountPictures folder or temporarily uninstall update KB5036980.