Recently, some people say that when they use Google Chrome, they receive the “Chrome didn't shut down correctly” error message. If you are one of them, you can read this post from MiniTool to find some methods to fix them. Now, keep on your reading.

Method 1: Reset Google Chrome

First of all, you can try to reset the Google Chrome browser to fix the “Chrome didn't shut down correctly” error. Here is how to do that:

Step 1: Open Google Chrome, and then click the Customize and control Google Chrome button.

Step 2: Click Settings on the upper right corner of the main page to open the snapshot.

Step 3: Expand the Settings tab and click Advanced to open the drop-down menu.

Step 4:  Navigate to the System tab on the drop-down menu, and turn off the Use hardware acceleration when available setting.

After that, launch Google Chrome again and see if the “Chrome not shutting down correctly” error still persists. If it still exists, you can try the following methods.

Method 2: Rename the Default Folder

If resetting Chrome doesn’t fix the “Chrome not shutting down correctly” error, you can try to rename the default folder. To do that, follow the guidelines below.

Step 1: Press the Windows key + E key at the same time to open File Explorer.

Step 2: Select the Hidden selected items box under the View tab.

select the Hidden selected items box

Step 3: Then navigate to the path: C: > Users > (user account) > AppData > Local > Google > Chrome > User Data.

Step 4: Right-click the folder and select Rename. Type default_old as the new folder title and press the Enter key.

Then, open Google Chrome and check to see if the “Chrome didn't shut down correctly” error has been fixed.

Method 3: Try Another Browser

When you encounter the “Chrome keeps shutting down” issue, you can change another browser to download files. Several users say that they download successfully after changing another browser. Hence, when encountering the error, trying another browser would be a good way.

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Method 4: Edit the Preferences File

You can also try editing the Preferences file to fix the “Chrome didn’t shut down correctly” error. If you don't know how to do that, you can follow the instructions step by step.

Step 1: Open the File Explorer window. Then, go to the following path: C: > Users > (user account) > AppData > Local > Google > Chrome > User Data > Default.

Step 2: Right-click Preferences and select Open with. Then select Notepad and click OK.

right-click Preferences

Step 3: Click Edit and click Find to open the tool. Then enter exit_type in the search box, and click the OK button.

Step 4: Then delete Crashed and type normal to replace it.

Step 5: Click File > Save to save the changes. Then restart Windows and launch the Chrome browser to check to see if the “Chrome didn't shut down correctly” has gone.

The End

Here is all the information on how to fix “Chrome didn't shut down correctly” error. If you meet the same error, you can try the methods mentioned above. Your issue can be fixed by one of them.

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