If you can’t log into Facebook account, it might because of the following reasons: forgot the Facebook log in details, account hack, Facebook bugs, cache or cookie problems, browser issue, malware/virus infection, the account is disabled by Facebook, etc.
If you meet Facebook login problems, you can try the 6 possible solutions below to fix can’t log into Facebook issue on your computer or phone.
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Tip 1. Find Out If Facebook Is Down Temporarily
Check if Facebook has some bugs and is temporarily down by going to Facebook Platform Status page or third-party site tracking service like https://downdetector.com/. It will tell if Facebook platform is healthy or not at present.
Tip 2. Recover Facebook Account If You Can’t Log Into Facebook
If you forgot the Facebook log in details like email, phone number, or password, you can try to recover the Facebook account with the step-by-step guide below.
- Go to the Facebook login page in your browser. Click the Forgot account link under Password. You can also directly go to https://facebook.com/login/identify page.
- In the Find Your Account window, you will be asked to enter the registered email address or phone number of your Facebook account. Do it and continue.
- Then choose a recovery method and type the received verification code to identify your account.
- Type a new password to reset Facebook password and access your Facebook account again.
Tip: If you can’t remember the login email or phone number, you may use a different email or phone number listed on your Facebook account. If you can’t remember the email, phone number, and password, then there is little chance to get back your account.
Tip 3. Clear Browser Cache and Cookies
Why can’t I log into Facebook? The issue might be caused by browser cache and cookies. You can try to clear your browser’s cache and cookies to see if it can fix the can’t log into Facebook problem.
Take Chrome as an example, you can open Chrome, click the three-dot icon at the top-right corner, click More tools -> Clear browsing data, tick cache and cookies options, select a time range, and click the Clear data button to clear Chrome cache and cookies.
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Tip 4. Change a Different Browser to Log into Facebook
To identify whether it is the browser’s fault, you can change another browser like Firefox to log in to your Facebook account. If you can log in Facebook in a different browser, then you can update or reinstall the original browser to fix the problem.
Tip 5. Check If Your Facebook Account Is Disabled
When your try to log in to your Facebook account, you’ll see a message saying that your account is disabled. Facebook will disable those accounts that are not real people or violate its policy.
If your account is disabled, you can’t log into Facebook again. You may contact Facebook support to recover your account.
Tip 6. Take Some Action If Your Facebook Account Is Hacked
If you think your account is hacked or used by someone else that you don’t know, you should take some action immediately. You should change your Facebook password to a strong one to secure your account. You can also change the email associated with your Facebook account and change your name on Facebook.
Aside from the 6 solutions above, you can also try to restart your computer or phone, run a virus scan for your device, uninstall and reinstall Facebook app on your phone, etc. to fix can’t log into Facebook problem.
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How to Log In and Log Out of Facebook Account
Log in: Go to Facebook.com, enter your email or phone and password to log into Facebook.
Log out: To log out of Facebook, you can click the down-arrow icon at the top-right corner on Facebook home page and click Log Out.
Conclusion
If you are unable to log into your Facebook account, you can try the 6 tips above to fix can’t log into Facebook issue. Have better ideas to solve the problem? You can share with us.