Hulu Error Code 5005 During Playback: How To Fix It

Hulu Error Code 5005: A Common Playback Failure

What is Hulu?

Actually, Hulu refers to an American subscription video on demand service that is completely controlled and majority-owned by Walt Disney Direct-to-Consumer & International. The NBCUniversal, however, is also an equity stakeholder. Hulu was first designed to show recent television series episodes from television networks of News Corporation and NBC Universal, Providence Equity Partners, and later The Walt Disney Company. Now, Hulu is a popular service for providing TV shows and movies online.

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Well, there are many people complaining the same problem recently: they are encountering Hulu error code 5005 while trying to play videos online. What does Hulu error 5005 mean? Can you fix it yourself? To know answers of these questions, please read the content below.

Many people said they failed when they try to watch TV shows or movies on Hulu. They see the following error message on the screen:

Connection error

Your network disconnected during playback. Please check your internet connection and try again. For more troubleshooting information, visit help.hulu.com.

Error code: 5005

You are provided with two options in this window: OK and RETRY.

1. Press OK will do nothing unless close the current window. You can click it after reading the error message to ignore the error 5005 Hulu or try to fix it manually.
2. The RETRY button will help you reconnect the network. If it still failed, you’ll need to try the methods mentioned below to solve the problem.

How to Fix the Hulu Connection Error

In this part, I will mainly introduce 5 ways to deal with error code 5005 Hulu. Please follow the steps carefully to avoid unnecessary troubles.

What you should try first:

• Close and restart the Hulu app.
• Switch the internet connection.
• Restart the router or modem.
• Try to connect to a wired network.
• Try to steam content with a different browser/device.

Method 1: check server status of Hulu.

The Hulu error 5005 occurs now and then on Xbox One and PC. Before you do anything else to fix it, you should go to check whether the problem is caused by a server issue.

First of all, you should start with Outage.report and Downdetector to check out whether other people in your area are countering the Hulu connection error 5005.

Extended reading:

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Read the check result carefully to know the status of current Hulu server.

• If there is indeed a server problem, you have no choice but to wait for it to be resolved by the software engineers.
• If you’re encountering Hulu error 5005 on PC and there’s no other people encountering the issue in your area, it’s very possible that the problem is caused by a local issue. In this case, you should move on to the next solution.

Method 2: clear cookies and cache (take Chrome as an example).

1. Open a new browser window.
2. Move to the top right corner.
3. Click on the menu button (three dots).
4. Navigate to the More tools option.
5. Select Clear browsing data from the submenu.
6. Choose All tine from the drop-down list of Time range.
7. Check Cookies and other site data and Cached images and files.
8. Click on the Clear data button below.

Method 3: check Hulu account status.

1. Pay a visit to the Hulu account page.
2. Check if there is an alert on your account.
3. Please follow the instructions to fix if any account issues are found.
4. Log out from the Hulu account.
5. Clear cookies and caches of the browser.
6. Log in your account again.

Method 4: update browser to the latest version. (This method is only available on a PC.)

If all the above methods failed, you can try to fix Hulu error code 5005 by reinstalling Hulu app.