KB5037770 (OS Build 22000.2960) for Windows 11 21H2 was released on May 14, 2024. This update should be automatically downloaded from Windows Update. However, you may find that KB5037770 fails to install. Here this post on MiniTool Software details the solutions to this annoying issue.

Windows 11 KB5037770 Was Released

On May 14, 2024, KB5037770 was officially released to Windows 11, version 21H2. As part of Microsoft’s Patch Tuesday updates, it brings a number of new improvements. This update resolves an issue where Internet Explorer mode stops responding, as well as a known issue that may cause VPN connections to fail. Additionally, Microsoft says that after installing this update, you may not be able to change your user account profile picture accompanied by error code 0x80070520, and they are working on a fix for this.

If KB5037770 fails to install, you will not be able to enjoy the new features and quality improvements it brings. Now, you can try the solutions outlined below to get the installation failure issue resolved.

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Solutions to KB5037770 Fails to Install

Solution 1. Run the Windows Update Troubleshooter

Windows Update Troubleshooter is designed to help resolve Windows update error codes or other installation failure situations. If KB5037770 is not installing, you can run this troubleshooter.

Step 1. Press the Windows + I key combination to access Settings.

Step 2. Click System > Troubleshoot > Other troubleshooters. Then, click the Run button next to Windows Update.

run the Windows Update troubleshooter

Step 2. Once the troubleshooting process is completed, restart your PC and reinstall KB5037770.

Solution 2. Restart the Windows Update Service

A stopped Windows Update service prevents Windows Update from running properly, causing the KB5037770 update to fail. What you need to do is check the Windows Update service status and restart it.

Step 1. Press the Windows + R keyboard shortcut, then type services.msc in the text box and hit OK.

Step 2. In the Services window, find and right-click Windows Update, then choose the Restart option from the context menu.

Step 3. Now, you can try to download and install KB5037770 and check if it succeeds.

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Solution 3. Reset Windows Update Components

Windows 11 KB5037770 installation failure may be related to a corrupted Windows Update database or components. In this case, you can reset the components and check if the issue can be resolved. You can complete this process by following the instructions from Microsoft: How to Reset Windows Update Components Manually.

Solution 4. Install KB5037770 Manually From Microsoft Update Catalog

Updating your computer system from Windows Update is not the only way to keep your system up to date. If KB5037770 keeps failing to install, you may consider manually downloading the installation file from the Microsoft Update Catalog and installing the update manually.

Step 1. Go to the Microsoft Update Catalog official website.

Step 2. Input KB5037770 in the search box and press Enter. After that, all related updates will be displayed, and you need to click the Download button next to the required package.

download the target KB5037770 update

Step 3. In the new window, click the link to download the .msu file to your computer, then install the update.

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Bottom Line

In a word, this post explains what should you do if Windows 11 update KB5037770 fails to install from Windows Update and how to download and install KB5037770 from Microsoft Update Catalog.

Hope the information we provide can help you update your system to the latest version and get your computer the highest level of protection.

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