How To Fix Netflix Code NW-1-19 [Xbox One, Xbox 360, PS4, PS3]

The Netflix is a platform designed to provide all kinds of movies and TV shows online; it also allow you to stream right to your devices: game consoles, smart TV, computer (Windows & Mac), mobile phone, and so on. However, errors show up now and then due to different reasons:

• Network problems
• Devices issues
• Application glitches

But disappointedly, Netflix error code may appear suddenly.

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How to Fix the Netflix Code NW-1-19 Completely

Netflix code NW-1-19 is one of the problems that people talked about most. According to users’ feedback, the Netflix error NW-1-19 shows up on a lot of devices while people are streaming their favorite TV shows. The code NW-1-19 can occur on any device that you are using Netflix: Xbox One, Xbox 360, PlayStation 4, PlayStation 3, etc.

The error message you may see on the screen:

Your device may not connected to the Internet. Please make sure your connection is working. Retrying in * seconds. Code: NW-1-19.

Of course, you should go to check the internet connection as suggested since network connectivity is always the most possible reason for Netflix error code NW-1-19. Still, there are other causes of the problem; I’ll focus on Netflix troubleshooting on different devices in the following parts.

Fix NW-1-19 on Xbox One/Xbox 360

Step 1: go to check whether your network supports online streaming.

Q1: What to do when you’re using a cellular data network or satellite internet?

You should try a different network; your cellular data or satellite internet may have a slow connection speeds (slower than cable internet or DSL).

Q2: What to do when you’re using a work, school, hotel, or hospital public Wi-Fi network?

• Check if the bandwidth of public networks is limited or not.
• Contact your network administrator to figure out whether Netflix streaming services are supported or blocked intentionally.

Step 2: test the network connection you’re using.

1. Press the Menu button on the Xbox One/360 console.
2. Choose Settings.
3. Select All Settings.
4. Choose Network -> Network settings -> Test network connection.
5. Move to the next step if network connection is successful; or troubleshoot network issues by changing network configuration settings on Xbox One/360.

Step 3: restart device and reboot/reset the router.

1. Turn off your Xbox One/360 -> wait for a few minutes -> turn it back on. If this didn’t work, move on.
2. Turn off the device -> unplug it from the router (modem).
3. Unplug the router (modem) from power -> wait for 30 seconds or more.
4. Plug in the router (modem) -> wait until the indicator lights are blinking on.
5. Plug in the Xbox One/360 and turn it on to try Netflix again.

Step 4: check DNS settings & modify it if possible.

Check DNS settings:

1. Press Menu -> select Settings -> select All Settings.
2. Choose Network -> Network settings -> Advanced settings.
3. Select DNS settings and make sure Automatic is selected.
4. Press B to confirm and try Netflix again.

Use Google’s DNS:

1. Press Menu -> select Settings -> select All Settings.
2. Choose Network -> Network settings -> Advanced settings.
3. Change the DNS settings to custom: set Primary IPv4 DNS to 8.8.8; set Secondary IPv4 DNS to 8.8.4.4. (If you’re using IPv6 protocol, please set them to 208.67.222.222 and 208.67.220.220.)
4. Save changes and restart Xbox One/360 to try Netflix again.

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Fix NW-1-19 on PS4/PS3

Step 1: go to check whether your network supports online streaming.

Step 2: test the network connection you’re using.

1. Go to PS4 Home screen.
2. Press Up on the D-pad.
3. Select Settings -> Network -> Test Internet Connection.

Step 3: restart device and reboot/reset the router.

Step 4: change DNS settings.

PS4:

1. Navigate to Settings -> Network -> Set Up Internet Connection.
2. Choose Use Wi-Fi/Use a LAN Cable.
3. Select Automatic for IP Address Settings.
4. Select Do Not Specify for DHCP Host Name.
5. Select Automatic for DNS Settings.
6. Select Automatic for MTU Settings.
7. Select Do Not Use for Proxy Server.
8. Choose Test Connection.

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PS3:

1. Navigate to Settings -> Network Settings -> Internet Connection Settings.
2. Press OK -> select Custom -> choose Wired Connection/Wireless.
3. Select Automatic for IP Address Setting.
4. Select Do Not Set for DHCP host name.
5. Select Automatic for DNS Setting.
6. Select Automatic for MTU.
7. Select Do Not Use for Proxy Server.
8. Select Enable for UPnP.
9. Click X to save changes.
10. Choose Test Connection.

How to fix Netflix code NW-1-19 on Roku, Samsung TV (or other Smart TVs), Blu-ray Player, and Set-top Box or Streaming Media Player? Please read this help page.