Get troubled by "this media file doesn't exist" on your SD card/internal storage? Now you can read this post and quickly find 5 effective solutions that is capable of resolving this issue as well as recovering missing media files.

This Media File Doesn't Exist on Your SD Card or Internal Storage

Sometimes, when you try to access WhatsApp media files like videos or pictures, you will get an error message Sorry, this Media File doesn't exist on your SD Card or Sorry, this media file doesn't exist on your internal storage. For instance, let's see a post from Reddit:

I have copied some of the videos from device memory to SD Card and deleted those videos which were in the device memory. When I try to open a video on WhatsApp, it pops up 'Sorry, this media file doesn't exist on your SD Card'. Most of the videos are blurred. I have already transferred the videos to SD Card and this pops up.

And below is the thumbnail of the error message:

this media files and media file on internal storage

Are you one of those victims as mentioned above in the example? Now, reading here, I guess you might be wondering:

"How to fix WhatsApp error 'Sorry, this media file doesn't exist on your SD card/internal storage'?"

Here, we offer several solutions to help you get rid of this error.

5 Methods - This Media File Doesn't Exist on Your SD Card/Internal Storage

Method 1. Restart Your Phone.

If you cannot find media files from your SD card or internal storage, the first thing you can do is to restart your phone.

  • Turn off your phone.
  • Turn on it.
  • Wait for the phone to read all the files on your SD card.
  • Access the media files again.

If this error still exists, you can try method 2.

Method 2. Copy the Missing Media Files to the Original WhatsApp Folder

When you receive a media file (like a photo, video, audio etc.) in WhatsApp, it will be automatically saved in Gallery under the Whatsapp folder by default.

However, sometimes, you might have moved the files to SD card or another location unknowingly due to a shortage of space, and then you cannot find media files from your WhatsApp.

Therefore, to remove out this sorry this media file appears to be missing WhatsApp error, you just have to copy the missing media files to the original WhatsApp folder where they were earlier, and try again to open them.

You will find that your problem has been solved. However, if this solution cannot work, keep reading.

Method 3. Unmount and Mount SD Card

If the above 2 solutions fail, you can try the following steps to fix this media file doesn't exist error.

1) Open your phone Settings.

2) Go to Storage.

3) Tap on Unmount SD card option.

Unmount sd card

4) Wait for few minutes.

5) Tap on Mount SD card.

6) Go to File Manager, and then check the media files.

Method 4. Remove Write Protection from SD Card

Sometimes, if the SD card is write protected, you will receive the error message that reads

Sorry, this media file doesn't exist on your SD card when you try to access pictures and videos. Now, you can try the following steps to remove write protection to fix this sorry this media file appears to be missing WhatsApp issue.

Step 1. Connect your SD card to your PC.

Step 2. Click Start button.

Step 3. Search command or cmd.

Step 4. Right-click the Command Prompt search result, and choose Run as administrator.

Step 5. Type diskpart and press Enter.

Step 6. Type attrib -h -r -s /s /d drive letter:\*.*( for example, attrib -h -r -s /s /d k:\*.* ) and press Enter.

remove write protection

Step 7. Type exit and press Enter.

Helpful Article: Get "The Disk Is Write Protected" Error during File Copy? Try These Ways.

If you are still not able to access the media files after following the above methods, it means that those files are either corrupted or deleted. Now, what should you do? Is it possible to get the missing photos and videos back?

Want to know the best solution to solve the WhatsApp error "Sorry, this media file doesn't exist on your SD card/internal storage?"

Method 5. Recover Missing Media Files

Note: Once you delete photos or videos, please stop using your Android phone immediately. Otherwise, the deleted files will be overwritten by some new data generated by any activity, and there is no way to recover missing media files.

Experienced users will use a professional data recovery tool to recover lost data when they cannot find media files from their internal storage or SD card.

MiniTool Mobile Recovery for Android, a professional Android data recovery software developed by MiniTool Software Ltd., is recommended here. It offers two recovery modules (Recover from Phone and Recover from SD-Card) to effectively restore Android data without damaging the original data. Here, you can download this free Android data recovery software to have a try.

Free Download

Note: You had better close any other Android management software before you use this software to recover photos, videos and other media files from Android phone to guarantee its normal running.
No matter which Android data recovery software you are using, you should root your Android device in advance. Here, you might be interested in this post How to Root Your Android Device.

1. Recover Media Files from Internal Storage

Step 1. Click on Recover from Phone.

Install MiniTool Mobile Recovery for Android on PC. Double click on the software's icon to open it, and then you will enter its main interface. Here, to solve the sorry this media file doesn't exist on your internal storage error, you can choose Recover from Phone module.

recover android phone

Step 2. Connect device.

Connect your Android device to PC via USB cable. After that, MiniTool Mobile Recovery for Android will automatically detect the connected device.

connect device

Step 3. Enable USB debugging mode.

Different Android OS versions have different steps to enable USB debugging. The following window shows 4 different kinds of guidance. You should choose the corresponding guidance according to your Android version and then follow this detailed graphic procedure to enable USB debugging.

USB version

Step 4. Allow USB debugging.

If it is the first time your Android device is connected to the PC, USB debugging authorization is required. It is suggested to check Always allow from this computer and click on OK button on your phone or tablet to avoid authorization next time.

Always allow from this computer

Step 5. Select scan method.

This software offers two scan modes:

  • Quick Scan will scan your device in a fast way, but it only supports recovering deleted contacts, short messages and call records.
  • Deep Scan will scan the entire device so that more files could be recovered. Note that this mode may cost more time, please patiently.
scan method

Here, we take Deep Scan for example, and then click on the lower right side button Next to continue.

Step 6. Analyze device.
After choosing a suitable scan method, MiniTool Mobile Recovery Android will begin to analyze data on Android device and then scan your device.

analyze data on Android device

Step 7. Check all needed items to recover.

After scanning, this software will list data types on the left side of this interface. You will find that all the found data types are marked in blue and the file types that are not found are marked in gray by this Android data recovery software.

whatapp picture recovery

Here, to recover pictures and videos, you can choose Camera, Screenshot, App Picture, Picture and Multimedia from the left list and view the items one by one.

After that, you can check the items you want to recover and click on the lower right side button Recover to get a small pop-out window with the software default storage path.

Next, you can click Recover button in this small window if you want to save these items to the default path. Or, you can click on Browse button and select a proper location from the second pop-out window to save the selected data.

Top recommendation
The Free edition of MiniTool Mobile Recovery for Android enables you to recover 10 pieces of files and only one type of data once. Therefore, you will receive a prompt as follows if you want to save all found media files. In order to get unlimited missing media files back, you had better choose its advanced edition.


After receiving the license key MiniTool has sent to you via email, you can click the Register button to open the registration interface. Then, type or copy and paste the correct serial number to the input box, then click Activate to register, and continue to save selected files.

By using this professional Android data recovery software, I effectively and quickly recovered lost media files.

2. Recover Missing Media Files from SD Card

If you get the sorry this media files doesn't exist on your SD card error, you can also try using MiniTool Mobile Recovery for Android to get lost data back.

The steps are:

Step 1. Launch MiniTool Mobile Recovery for Android, and then choose Recover from SD-Card feature on the right side.

recover from sd card

Step 2. Connect your SD card to computer via a card reader, and then click Next button to continue.

connect to PC

Sep 3. Select the SD card you want to recover its media files and then click Next button.

click Next

Step 4. At this time, this software will analyze SD card, and then automatically scan the data saved on the card.

Step 5. Select all needed media files and save them on a safe place. Do not store checked files to the original SD card. Otherwise, the original data could be overwritten and there is no way to recover them.

go through the scanning results

How To Recover Deleted Files From SD Card With Easy Steps
How To Recover Deleted Files From SD Card With Easy Steps

The content involved in this essay can help you restore deleted files from SD card without any obstacles.

Read More

Top recommendation

When it comes to recovering pictures and videos from SD card, you can also try using another professional data recovery tool – MiniTool Photo Recovery.

This professional, read-only and easy-to-use software is specialized in recovering photos as well as videos from SD card, USB drive, internal hard drive, and other storage devices. Next, let's see how to recover media files (pictures and videos) from SD card via this tool.

Step 1. Download MiniTool Photo Recovery, install it on computer, and then launch it to get its main interface as follows. Now, select the Start button to start media files recovery.

photo recovery

Step 2. Select the SD card containing lost data and then click Scan button.

select device to scan

Step 3. Select all needed files, and then click Save button to choose a suitable location on your computer to save them.

save files

Note: if you want to recover all found photos and videos without limitation, you had better choose the advanced edition of MiniTool Photo Recovery since the free edition can only recover 200MB data.

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Bottom Line

Here, we offer 3 useful tips to help you avoid the "Sorry, this media file doesn't exist on your SD Card" error.

1) Make sure that your SD card is not set to read-only mode.
2) Make sure that your SD card is healthy and works properly.
3) Make sure there is enough free space on your SD card to save WhatsApp media files.

Hope these solutions can help you fix WhatsApp error Sorry, this media file doesn't exist on your SD card/internal storage and retrieve your missing media files.

If you have any other good solution for this error, please share it with us by writing it in the following comment zone. We'd very much appreciate your idea.

If you have any question about using MiniTool software, please contact us via [email protected], we will solve it as soon as possible.

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