How to Fix Your Device Is Offline Issue With 5 Solutions

Error – Your Device Is Offline

The error message “your device is offline” often occurs when you restart your computer and try to log in to your account by typing a password or a PIN. Lots of users are confused by this error. Here a user describes his problem as follows.

When trying to sign in to my PC, using the password, I get an error message stating “Your device is offline. Try a different sign-in method.” I can’t get this to work. I have tried unplugging Ethernet and re-plugging it from the PC and device. Internet is working for every other device in our house. I have had nothing but issues with this Windows PC.

answers.microsoft.com

When facing this annoying issue, you may be wondering “My computer is offline how do I get it back online”. Keep reading to see the detailed solutions.

How to Fix Your Device Is Offline in Windows 10/11

Fix 1. Check the Network Connection

When the network is disconnected, your system is unable to connect to your Microsoft account. So, to rule out network connection issues, you can try to restart the network adapters.

Step 1. Right-click the Start button to choose Device Manager.

Step 2. Expand Network adapters and right-click your network device to choose Disable device.

Step 3. Restart your PC and repeat the steps above to re-enable the disabled network adapter.

Fix 2. Run the Network Troubleshooter

If restarting the network adapter does not fix the device offline issue, you can run the network troubleshooter to fix network-related issues.

First, type network troubleshooter in the Windows search box and then select Identify and repair network problems from the best match result.

Then Windows will automatically detect problems with your network, and you need to wait for the process to complete.

After that, check whether the “PC is offline” issue has gone.

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Fix 3. Switch a Local Account

Switching to a local account instead of using a Microsoft account is also an effective way to the “your device is offline” issue because doing this allows you to log in to Windows offline. Here you may be interested in this post: Windows 10 Local Account VS Microsoft Account, Which One to Use?

Step 1. Press Windows + I key combinations to open Settings, and click Accounts.

Step 2. Go to the Your info section, and click Sign in with a local account instead.

Step 3. Follow the instructions displayed on your screen to complete the necessary actions. Finally, log in to Windows with your local account.

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Fix 4. Start Windows in Safe Mode

According to the Internet, third-party applications can also be the cause of your device going offline. In this case, it is difficult for you to judge which program caused this error one by one. So, you can start Windows in Safe Mode because it starts the computer with a minimal set of drivers and services.

Fix 5. Change Windows Registry

If you still get the error message saying your device is offline after trying the methods mentioned above, you can make changes to the registry.

Step 1. Press Windows + R keyboard shortcuts, then type regedit in the input box and press Enter.

Step 2. In the top address bar, navigate to the following location:

Computer\HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities

Step 3. Under StoredIdentities, right-click the problematic account to select Delete from the context menu.

Step 4. Restart your computer to check if the issue has been resolved.

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Wrapping Things Up

To sum up, this article describes how to fix “Your device is offline. Try a different sign-in method Windows 10”. Hope the methods listed above are beneficial to you.

If you have any questions about this issue, please tell us in the comment zone.